Admin Support Officer (Front Desk Counter)

Sunnyhill Ace; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Sunnyhill Ace is seeking an Admin Support Officer to join the General Office team in Singapore. You will handle frontline counter operations, respond to inquiries, and support daily administrative tasks for students, parents, staff, and external stakeholders.

Key responsibilities include receiving calls and emails, basic first aid, mail and logistics management, and upkeep of records and data entry. Fluency in English and Mandarin is required; GCE N Level or equivalent is the minimum education

Qualifications

• Front desk and counter handling experience.
• Bilingual ability in English and Mandarin for multilingual queries.
• Proficiency in Word and Excel.
• First Aid certification preferred.

Responsibilities

• Attending to phone calls, emails, and walk-in inquiries from students, parents, staff, and external stakeholders.
• Administering basic first aid to injured or unwell students and maintaining a medical logbook.
• Managing incoming and outgoing mail and assisting with receipt, sorting, and distribution of school goods.
• Tracking lost-and-found items, updating files, and handling ad-hoc data entry and simple workflows.

Skills

Front desk experience

Bilingual English/Mandarin

MS Office

First Aid

Customer service mindset

Education

GCE 'N' Level or equivalent

Tools

MS Office (Word, Excel)

Job description

Working Hours:

• Mondays, Tuesdays, and Fridays: 7:00 AM to 5:00 PM (inclusive of a 1-hour lunch break)
• Wednesdays and Thursdays: 7:00 AM to 4:30 PM (inclusive of a 1-hour lunch break)
• Note: Subject to slight operational changes based on school needs. Early dismissal is permitted on days when the school closes early. Off on Saturdays, Sundays, and gazetted Public Holidays.

Roles & Responsibilities

We are looking for a customer-oriented individual to join our General Office team as an Admin Support Officer to handle frontline counter operations and general administrative duties.

Key duties include:

• Counter & Reception Services: Attending to phone calls, emails, and physical walk-in enquiries from students, parents, staff, and external stakeholders.
• Student Care Support: Administering basic first aid to injured or unwell students and keeping an organized, detailed medical logbook.
• Mails & Logistics Management: Managing all incoming and outgoing mail distributions, and assisting with the official receipt, sorting, and distribution of school goods.
• Administrative Operations: Keeping track of lost-and-found items, updating physical or digital files, and handling ad-hoc data entry and simple administrative workflows.

Requirements

• Minimum GCE 'N' Level certification or equivalent.
• Fluency in both spoken English and Mandarin to handle multi-lingual front-desk queries effectively.
• Proficiency in basic Microsoft Office applications (Word, Excel).
• Clear communication capabilities with a polite, service-focused mindset.
• Preferred Qualification: Valid First Aid certification (Agency-sponsored training can be arranged if not certified).
• Preferred Qualification: Prior experience running a front desk counter or telephone helpline, ideally within an educational institution.