Admin Support Officer (Front Desk Counter)

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SUNNYHILL ACE PTE. LTD. is seeking an Admin Support Officer to join the General Office team. You will manage frontline counter operations and perform routine administrative duties to support students, parents, staff, and external stakeholders.

Key tasks include reception duties, basic first aid for students, mail and logistics management, and keeping accurate logs and files. Fluency in English and Mandarin, plus MS Office skills, are essential.

Qualifications

• Fluency in English and Mandarin to handle multilingual queries.

Responsibilities

• Counter & reception services: greet visitors, answer calls and emails.
• Student care support: administer basic first aid and log medical notes.
• Mails & logistics: handle mail distributions and school deliveries.
• Administrative operations: maintain files, data entry, and ad-hoc workflows.

Skills

Multilingual English/Mandarin

Front desk / customer service

Microsoft Office

Education

GCE 'N' Level or equivalent

Tools

Microsoft Office

Job description

Working Hours

Mondays, Tuesdays, and Fridays: 7:00 AM to 5:00 PM (inclusive of a 1-hour lunch break)

Wednesdays and Thursdays: 7:00 AM to 4:30 PM (inclusive of a 1-hour lunch break)

Note: Subject to slight operational changes based on school needs. Early dismissal is permitted on days when the school closes early. Off on Saturdays, Sundays, and gazetted Public Holidays.

Roles & Responsibilities

We are looking for a customer-oriented individual to join our General Office team as an Admin Support Officer to handle frontline counter operations and general administrative duties.

Key duties include

• Counter & Reception Services: Attending to phone calls, emails, and physical walk-in enquiries from students, parents, staff, and external stakeholders.
• Student Care Support: Administering basic first aid to injured or unwell students and keeping an organized, detailed medical logbook.
• Mails & Logistics Management: Managing all incoming and outgoing mail distributions, and assisting with the official receipt, sorting, and distribution of school goods.
• Administrative Operations: Keeping track of lost-and-found items, updating physical or digital files, and handling ad-hoc data entry and simple administrative workflows.

Requirements

• Minimum GCE 'N' Level certification or equivalent.
• Fluency in both spoken English and Mandarin to handle multi-lingual front-desk queries effectively.
• Proficiency in basic Microsoft Office applications (Word, Excel).
• Clear communication capabilities with a polite, service-focused mindset.

Preferred Qualification: Valid First Aid certification (Agency-sponsored training can be arranged if not certified).

Preferred Qualification: Prior experience running a front desk counter or telephone helpline, ideally within an educational institution.