Account Specialist (Risk Control/Policy/Fraud)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A staffing agency in Singapore is seeking a Risk Control Analyst to analyze reported risk cases and develop risk control policies. The ideal candidate will possess a Bachelor's degree in Computer Science and at least 2 years of relevant experience in trust & safety operations. Responsibilities include promoting user security awareness and collaborating with product teams to improve tools. Applicants should exhibit strong analytical, communication, and interpersonal skills.

Qualifications

• Minimum 2 years of experience in trust & safety operations or related fields.
• Ability to communicate effectively with stakeholders in critical situations.
• Self-driven and independent in a fast-paced environment.

Responsibilities

• Analyze and resolve reported risk cases using internal platforms.
• Build up risk control policies and educate stakeholders.
• Develop education programs to enhance user security awareness.

Skills

Risk control policy development

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor Degree in Computer Science or equivalent

Job description

Responsibilities:

• Analyze and resolve reported risk cases timely and accurately utilizing internal platforms and support tools;
• Summarize and classify the reported cases, work with product and tech teams to formulate solutions;
• Responsible for building up risk control policy and process, promoting transparency and understanding of policies, educating stakeholders to ensure compliance with the company’s processes;
• Assist in developing education programs to enhance user security awareness;
• Assist in improving internal platforms and tools.

Qualifications:

• Bachelor Degree in Computer Science or equivalent practical experience;
• At least 2 years of relevant experience in trust & safety operations, risk control, policy enforcement, or anti-fraud, payment risk, payment fraud domain;
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
• Details oriented, self-driven and curious to learn and work independently in a fast-paced environment;
• Excellent interpersonal and communication skills to influence and reach agreements with others.