Account Manager (Lylo Conceirge)

LUMENS PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading mobility company in Singapore is seeking a Key Account Manager to cultivate and maintain strong relationships with key clients, ensuring personalized transportation solutions and exceptional service. The role involves communication coordination with internal teams and direct interaction with clients to enhance satisfaction and loyalty. Ideal candidates will excel in organization and problem-solving, and work a 5.5-day week.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.

Responsibilities

• Develop and nurture long-term relationships with assigned key accounts.
• Act as the main point of contact for clients, providing proactive communication and support.
• Monitor service quality and address any issues or complaints.

Skills

Organization skills

Communication skills

Interpersonal skills

Problem-solving

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role on Our Journey

The Key Account Manager (KAM) will be responsible for cultivating and maintaining strong relationships with our most valuable clients, ensuring their transportation needs are met with exceptional service. The KAM will serve as the primary point of contact for key accounts, identify opportunities for account growth, and coordinate with internal teams to deliver tailored transport solutions that enhance client satisfaction and loyalty.

Your Day-to-Day Adventures

• Develop and nurture long-term relationships with assigned key accounts/clients to foster loyalty and retention.
• Understand clients’ business objectives, transportation needs, and preferences to deliver personalised solutions.
• Act as the main point of contact for clients, providing proactive communication and support.
• Coordinate with concierge operations and driver engagement to ensure seamless transportation services.
• Monitor service quality and address any issues or complaints promptly to ensure high levels of client satisfaction
• Work closely with operations, and driver-partner engagement teams to coordinate service delivery.
• Ensure all client interactions and account activities are accurately documented in prescribed in-house systems

What Makes You a Perfect Fit

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Willing to work on a 5.5 day work week
• (Monday – Friday, 9AM – 6PM, Saturday/Sunday, 10AM – 2PM)

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!