6723 - IT Support Engineer | Up to $3.5K | Toh Guan | Intune, AD & BitLocker

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to manage desktop devices, IMAC and deskside support, and hardware/software fixes at a Toh Guan Road location in Singapore. The role requires hands-on experience with Windows 10/11, imaging via PXE boot, and tools like SCCM, Intune, AD, and ServiceNow.

Candidates should have 2–4 years of relevant experience, strong problem-solving skills, and the ability to provide VIP deskside and conference room support on-site.

Qualifications

• Knowledge and experience on Windows 10/11 OS.
• Imaging Windows 11 using PXE boot.
• Experience with SCCM, Software Center, and manual software installation.
• Hands-on hardware experience with Dell break-fix and batteries.
• Experience using Intune, AD, and BitLocker.
• Experience with Outlook administration and Humanscale troubleshooting.
• Experience in service management in large organizations.

Responsibilities

• Manage desktop incidents from start to resolution.
• IMAC and deskside support services management.
• Provide hardware and software break-fix services for laptops/desktops.
• Offer conference room, remote desktop, and event support at the client site.
• Maintain desktop configuration, patch updates, and hardware replacements.
• Analyze service desk data to identify training and automation needs.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus on desktops.

Skills

Windows OS experience

Imaging Windows 11

Remote/Desktop support

VIP IT support

Troubleshooting

Security & compliance

Training & automation awareness

Tools

SCCM

Software Center

Intune

AD

BitLocker

Outlook

Humanscale

ServiceNow

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm
Salary: $2,800 - $3,500
Work Location: Toh Guan Road

Requirement

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow

Job scope

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available