6723 - Deskside Support Engineer | $2.8K–$3.5K | Toh Guan | SCCM & ServiceNow

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. seeks a Desktop Support Engineer to manage desktop incidents and provide IMAC and deskside support at the Toh Guan Road site. You will handle hardware and software configuration, patching, and on-site VIP support.

The role requires practical experience with Windows 10/11, imaging via PXE, SCCM, Intune, AD and BitLocker, plus familiarity with service management tools. 2–4 years in a similar environment is preferred.

Qualifications

• Proven experience with Windows 10/11 OS.
• Experience imaging Windows 11 using PXE boot.
• Hands-on with SCCM and Software Center deployments.
• Hardware break-fix including Dell components.
• Experience with Intune, Active Directory and BitLocker.
• Outlook administration experience.
• Humanscale troubleshooting experience.
• Experience in engineering firms or large companies.
• Minimum 2-4 years of relevant work experience.
• Familiar with ServiceNow for incident management.

Responsibilities

• Manage desktop device incidents through to resolution.
• IMAC and deskside support services.
• Hardware and software break-fix for laptops/desktops.
• Provide conference room, Remote Desktop, and event support on-site.
• Maintain desktop configurations, patching, and hardware replacements.
• Analyze service desk calls for training needs and automation.
• Ensure desktops have the correct desktop image installed.
• Monitor security profiles and antivirus on all desktops; act on non-compliance.
• Provide VIP deskside support and be site contact for IT issues.

Skills

Windows 10/11 OS

PXE imaging

Hardware break-fix

Intune

Active Directory

BitLocker

Outlook administration

Humanscale troubleshooting

Engineering firm experience

ServiceNow

2–4 years experience

Tools

SCCM

Software Center

AD

Intune

BitLocker

Outlook

ServiceNow

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm
Salary: $2,800 - $3,500
Work Location: Toh Guan Road

Requirement

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow

Job scope

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available