6723 - Desktop Support Engineer | $2.8K–$3.5K | Toh Guan | Windows 10/11

The Supreme HR Advisory Pte. Ltd.; Singapore; Presencial; SGD 31 000 - 39 000; Tempo integral

Resumo da oferta

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to maintain desktop hardware, software, and connectivity at client sites. The role involves incident management and on-site support in Singapore, with practical experience in Windows 10/11, imaging via PXE, and leveraging SCCM/Intune.

You'll work in a fast-paced environment, handle IMAC and deskside services, and coordinate with Dell hardware teams. Salary ranges from SGD 2,800 to 3,500 monthly.

Qualificações

• Minimum 2–4 years of desktop support experience.
• Strong knowledge of Windows 10/11 and imaging via PXE.
• Experience with SCCM/Software Center and manual software installs.
• Hands-on hardware repair experience with Dell devices.
• Familiar with Intune, AD and BitLocker.
• Experience in Outlook administration and user access management.
• Experience in large engineering firms or high-volume environments.
• Experience using ServiceNow for ticketing and incident management.

Responsabilidades

• Manage desktop hardware, software, and connectivity incidents through to resolution.
• Coordinate IMAC and deskside support services.
• Oversee hard- and soft-break fixes for laptops and desktops.
• Provide conference room, remote desktop, and event support at client sites.
• Install and patch desktop configurations; plan hardware replacements.
• Analyze service desk data to identify training needs and automation opportunities.
• Ensure correct desktop images are deployed on devices.
• Monitor security profiles and antivirus on desktops; respond to non-compliance.
• Provide VIP deskside support per contract and serve as on-site IT contact when needed.

Conhecimentos

Windows OS

PXE imaging

SCCM / Software Center

Hardware break-fix (Dell)

Intune

Active Directory

BitLocker

Outlook administration

Humanscale troubleshooting

Experience in eng firms

ServiceNow

2-4 years experience

Ferramentas

SCCM

Intune

ServiceNow

Active Directory

Descrição da oferta de emprego

Desktop Support Engineer

5 days, 8.30am to 6pm
Salary: $2,800 - $3,500
Work Location: Toh Guan Road

Requirement

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow

Job scope

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available