Government Customer Service

CGP Personnel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A government organization in Singapore is seeking a Government Customer Service Executive to deliver high-quality support through various channels. The role requires no prior experience, as training will be provided. Ideal candidates should hold a GCE ‘O’ Level or Higher NITEC, possess strong customer service skills, and have a positive attitude. Working hours are Monday to Friday, 8:00 AM – 5:30 PM. Interested applicants should email their resumes to the provided address.

Benefits

Work-life balance

Training provided

Valuable experience in customer service

Qualifications

• Minimum GCE ‘O’ Level or Higher NITEC required.
• Customer service or call centre experience is advantageous.
• Strong customer handling skills and professional attitude.

Responsibilities

• Provide excellent customer support via phone and email.
• Identify customer needs and recommend effective solutions.
• Manage cases to closure and ensure service standards.

Skills

Customer service skills

Team player

Time management

Positive attitude

Proficiency in Microsoft Office

Education

GCE ‘O’ Level or Higher NITEC

Tools

Microsoft Office

Job description

Up to $2K/mth | Government Customer Service | Bedok MRT

• No prior experience required – training provided

• Opportunity to work with a government organisation

• Office hours with work-life balance

• Gain valuable customer service and administrative experience

Job Description

As a Government Customer Service Executive, you will deliver high-quality support to customers and partner brands through various communication channels.

Key Responsibilities:

• Provide excellent customer support via phone, email, and other communication channels

• Identify customer needs and research existing issues to recommend effective solutions

• Ensure first-contact resolution and proper follow-up with internal teams and service partners

• Manage cases through to closure in line with service standards

• Provide constructive feedback to improve systems, workflows, and customer experience

• Build strong and sustainable relationships with customers by delivering service beyond expectations

• Perform ad-hoc duties assigned by management to support operational and quality objectives

Requirements

• Minimum GCE ‘O’ Level or Higher NITEC

• Candidates with customer service or call centre experience are advantageous

• Proficient in Microsoft Office with good typing and computer skills

• Strong customer handling skills with a positive and professional attitude

• Team player who can thrive in a fast-paced environment

• Good time management skills and motivated to exceed service expectations

• Comfortable working with multiple systems and digital tools

⏰ Working Hours

• Monday to Friday

• 8:00 AM – 5:30 PM

For faster application:
Email Chloe Tan with your resume to: [e-mail]
EA Licence: 19C9859
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