1-Year IT Helpdesk Engineer (Level 1) - Windows & O365

TAKENAKA SINGAPORE PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A construction industry company in Singapore is looking for a proactive IT Level 1 Helpdesk Engineer to provide technical support for various hardware and software across departments. Ideal candidates should have a minimum of 3 years in helpdesk roles, possess strong troubleshooting skills, and exhibit excellent communication abilities. This is a 1-year contract position with potential for renewal.

Qualifications

• Minimum 3 years of experience in a similar IT helpdesk role.
• Strong troubleshooting skills and technical knowledge of Windows OS and Office 365.
• Excellent interpersonal skills and the ability to interact with all staff members.

Responsibilities

• Provide first-level technical support for hardware, software, network, and mobile devices.
• Triage and resolve IT-related issues via phone, email, and in-person.
• Maintain documentation of support requests and resolutions.

Skills

Technical support

Troubleshooting

Communication skills

Windows OS knowledge

Office 365 proficiency

Basic networking

Engineering software knowledge

Tools

AutoCAD

Revit

Job description

A construction industry company in Singapore is looking for a proactive IT Level 1 Helpdesk Engineer to provide technical support for various hardware and software across departments. Ideal candidates should have a minimum of 3 years in helpdesk roles, possess strong troubleshooting skills, and exhibit excellent communication abilities. This is a 1-year contract position with potential for renewal.