ServiceNow ITSM Implementation Lead — Modernize & Automate with AI

Solna; Sweden; On-site; SEK 65,000 - 85,000; Full time

Job summary

Veritaz, based in Solna, Sweden, is seeking a ServiceNow ITSM Implementation Lead with strong technical capabilities and leadership skills. The role includes leading and coordinating initiatives, translating business requirements, and facilitating workshops for implementation solutions.

The ideal candidate will have proven experience in ServiceNow implementations or ITSM consulting, with a strong understanding of ITSM processes. Exceptional communication and collaboration skills in both Swedish and English are essential for success in this position.

Qualifications

• Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant.
• Strong technical knowledge of ServiceNow ITSM.
• Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM.

Responsibilities

• Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation.
• Drive implementation projects in collaboration with various teams.
• Translate business needs into functional and technical requirements.

Skills

ServiceNow Implementation Lead

Technical Project Management

Fluent in Swedish and English

Stakeholder Management

Tools

ServiceNow

Job description

Veritaz, based in Solna, Sweden, is seeking a ServiceNow ITSM Implementation Lead with strong technical capabilities and leadership skills. The role includes leading and coordinating initiatives, translating business requirements, and facilitating workshops for implementation solutions.

The ideal candidate will have proven experience in ServiceNow implementations or ITSM consulting, with a strong understanding of ITSM processes. Exceptional communication and collaboration skills in both Swedish and English are essential for success in this position.