ServiceNow ITSM Implementation Lead – 18433/18424 – Solna, Sweden

Veritaz AB; Sweden; On-site; SEK 600,000 - 900,000; Full time

Job summary

Veritaz AB in Sweden is seeking an experienced ServiceNow ITSM Implementation Lead to drive strategic ITSM and ServiceNow initiatives. You will coordinate projects from analysis to implementation, ensuring alignment with business goals and maintaining platform governance.

The ideal candidate has proven experience in ServiceNow implementations, strong technical knowledge, and excellent communication skills in both Swedish and English.

Qualifications

• Proven experience as a ServiceNow Implementation Lead or similar role.
• Strong technical knowledge of ServiceNow ITSM.
• Excellent communication skills in Swedish and English.

Responsibilities

• Lead ITSM and ServiceNow initiatives from analysis through implementation.
• Coordinate project planning, testing, deployment, and business adoption.
• Support continuous improvement of ITSM processes and ServiceNow capabilities.

Skills

ServiceNow ITSM

Project Management

Stakeholder Management

Change Management

Workshop Facilitation

Communication

Job description

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced ServiceNow ITSM Implementation Lead

What You Will Work On

• Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation
• Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders
• Translate business needs into functional and technical requirements
• Plan and facilitate workshops to define solution scope and implementation strategy
• Coordinate project planning, testing, training, deployment, and business adoption
• Ensure solutions align with ServiceNow standard functionality and platform best practices
• Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations
• Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness
• Support the introduction of AI capabilities, including Now Assist and ITSM automation
• Structure and manage backlogs, epics, features, and user stories
• Coordinate stakeholder communication and change management activities
• Support continuous improvement of ITSM processes and ServiceNow capabilities
• Ensure successful delivery while maintaining scope, quality, and platform governance

What You Bring

• Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant
• Strong technical knowledge of ServiceNow ITSM
• Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM
• Experience leading ServiceNow implementations or major platform transformation projects
• Ability to translate business requirements into scalable ServiceNow solutions
• Experience working closely with both business stakeholders and technical teams
• Strong experience managing backlogs, epics, features, and user stories
• Good understanding of ServiceNow standard functionality versus customizations
• Experience with stakeholder management, organizational change management, and solution adoption
• Strong workshop facilitation, planning, and coordination skills
• Ability to drive initiatives without owning all technical implementation activities
• Excellent communication and collaboration skills
• Fluent in Swedish and English, both written and spoken