ServiceNow ITSM Implementation Lead – 18433/18424 – Solna, Sweden

Solna; Sweden; On-site; SEK 65,000 - 85,000; Full time

Job summary

Veritaz, based in Solna, Sweden, is seeking a ServiceNow ITSM Implementation Lead with strong technical capabilities and leadership skills. The role includes leading and coordinating initiatives, translating business requirements, and facilitating workshops for implementation solutions.

The ideal candidate will have proven experience in ServiceNow implementations or ITSM consulting, with a strong understanding of ITSM processes. Exceptional communication and collaboration skills in both Swedish and English are essential for success in this position.

Qualifications

• Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant.
• Strong technical knowledge of ServiceNow ITSM.
• Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM.

Responsibilities

• Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation.
• Drive implementation projects in collaboration with various teams.
• Translate business needs into functional and technical requirements.

Skills

ServiceNow Implementation Lead

Technical Project Management

Fluent in Swedish and English

Stakeholder Management

Tools

ServiceNow

Job description

ServiceNow ITSM Implementation Lead 18433 Solna, Sweden

Solna

Technical Operation Manager/TOM

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced ServiceNow ITSM Implementation Lead

What You Will Work On

• Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation
• Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders
• Translate business needs into functional and technical requirements
• Plan and facilitate workshops to define solution scope and implementation strategy
• Coordinate project planning, testing, training, deployment, and business adoption
• Ensure solutions align with ServiceNow standard functionality and platform best practices
• Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations
• Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness
• Support the introduction of AI capabilities, including Now Assist and ITSM automation
• Structure and manage backlogs, epics, features, and user stories
• Coordinate stakeholder communication and change management activities
• Support continuous improvement of ITSM processes and ServiceNow capabilities
• Ensure successful delivery while maintaining scope, quality, and platform governance

What You Bring

• Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant
• Strong technical knowledge of ServiceNow ITSM
• Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM
• Experience leading ServiceNow implementations or major platform transformation projects
• Ability to translate business requirements into scalable ServiceNow solutions
• Experience working closely with both business stakeholders and technical teams
• Strong experience managing backlogs, epics, features, and user stories
• Good understanding of ServiceNow standard functionality versus customizations
• Experience with stakeholder management, organizational change management, and solution adoption
• Strong workshop facilitation, planning, and coordination skills
• Ability to drive initiatives without owning all technical implementation activities
• Excellent communication and collaboration skills
• Fluent in Swedish and English, both written and spoken

Krav

• Technical Operation Manager/TOM - 5 års erfarenhet eller mer