ServiceNow ITSM Product Owner

Gazelle Global; Göteborgs kommun; Sur place; SEK 1 240 000 - 2 066 000; Plein temps

Résumé du poste

Gazelle Global is seeking a seasoned ServiceNow ITSM Track Lead / Product Owner for an ongoing enterprise project in Gothenburg, Sweden. The role combines hands-on platform expertise with ITIL knowledge, product ownership and delivery leadership to own the ITSM roadmap and drive scalable solutions.

You will manage the product backlog, translate business needs into epics and stories, lead cross-functional teams, and ensure upgrades and integrations meet business priorities and long-term

Qualifications

• Strong hands-on ServiceNow ITSM and platform expertise.
• Deep ITIL/ITSM processes knowledge and ServiceNow architecture.
• Proven track record as Technical Lead, Track Lead, and PO.
• Experience owning roadmaps, backlogs and delivery priorities.
• Strong Agile delivery, stakeholder management and vendor leadership.

Responsabilités

• Own the ITSM roadmap, backlog, prioritisation and delivery.
• Translate business requirements into epics, features, user stories and acceptance criteria.
• Provide technical leadership across ServiceNow ITSM workflows, Flow Designer, integrations, automation, scripting, ACLs and platform configuration.
• Challenge unnecessary customisation and promote scalable, upgrade-friendly solutions.
• Lead vendor developers, consultants, business analysts and testers.
• Drive Agile ceremonies, release planning, dependency management and technical debt remediation.
• Identify opportunities for automation, self-service and continual service improvement.
• Partner with process owners and stakeholders to improve adoption and deliver measurable outcomes.

Connaissances

ServiceNow ITSM

ITIL knowledge

Product Owner

Agile delivery

Backlog management

Stakeholder management

Vendor leadership

Outils

Flow Designer

Integrations

Scripting

ACLs

Platform configuration

Description du poste

ServiceNow ITSM Track Lead / Product Owner - Gothenburg, Sweden | Contract

We're looking for an experienced ServiceNow ITSM Track Lead / Product Owner for an ongoing enterprise project with a global technology services organisation and its automotive end client.

This opportunity is suited to an experienced contractor combining hands-on ServiceNow technical expertise with ITIL knowledge, product ownership and delivery leadership. The focus is on owning the ITSM roadmap, leading delivery teams and driving scalable, high-quality platform solutions.

Location: Gothenburg, Sweden (candidates based locally or within commuting distance preferred)

ABOUT THE ROLE

You'll take end-to-end ownership of ServiceNow ITSM product strategy, technical direction and delivery, covering core capabilities including Incident, Problem, Change, Request, Knowledge and Service Catalog. Working closely with business stakeholders and delivery teams, you'll manage the product backlog, guide technical decisions and ensure solutions support business priorities and long-term platform sustainability.

KEY RESPONSIBILITIES

• Own the ITSM roadmap, backlog, prioritisation and delivery.
• Translate business requirements into epics, features, user stories and acceptance criteria.
• Provide technical leadership across ServiceNow ITSM workflows, Flow Designer, integrations, automation, scripting, ACLs and platform configuration.
• Challenge unnecessary customisation and promote scalable, upgrade-friendly solutions.
• Lead vendor developers, consultants, business analysts and testers.
• Drive Agile ceremonies, release planning, dependency management and technical debt remediation.
• Identify opportunities for automation, self-service and continual service improvement.
• Partner with process owners and stakeholders to improve adoption and deliver measurable outcomes.

REQUIRED EXPERIENCE

• Strong hands-on ServiceNow ITSM and platform technical expertise.
• Deep knowledge of ITIL/ITSM processes and ServiceNow architecture.
• Proven experience as a ServiceNow Technical Lead, Track Lead and Product Owner.
• Experience owning roadmaps, backlogs and delivery priorities.
• Strong Agile delivery, stakeholder management and vendor leadership capabilities.
• Ability to balance technical quality, business requirements and platform sustainability.

PREFERRED / NICE-TO-HAVE

• ServiceNow CSA, CIS-ITSM or CAD certification.
• ITIL 4 certification.
• Product Owner certification.

WHY THIS OPPORTUNITY

• Ongoing enterprise project within the automotive sector.
• A senior role combining technical leadership, product ownership and delivery accountability.
• Opportunity to influence ITSM strategy and platform improvements.