ServiceNow Specialist

Cognizant; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Continuous learning

Career development

Competitive compensation

Job summary

Cognizant Sweden is seeking an experienced Senior ServiceNow Consultant to join our growing practice. You will gather requirements, design scalable ServiceNow solutions, and lead CMDB, Discovery, and Service Mapping implementations, along with integrations and e-bonding efforts.

We value independent delivery, strong communication, and stakeholder management, with exposure to Nordic clients and enterprise environments. Fluency in English is mandatory.

Qualifications

• Strong hands-on experience with CSDM, CMDB, Discovery and Service Mapping.
• Proven ServiceNow integrations experience using REST/SOAP APIs.
• Experience in enterprise-scale ServiceNow environments and ITOM exposure.
• Excellent stakeholder management and requirement gathering skills.

Responsibilities

• Lead requirements workshops with business and technical stakeholders.
• Design scalable ServiceNow solutions aligned with best practices.
• Configure and optimize CMDB, Discovery, and Service Mapping.
• Develop integrations between ServiceNow and external systems.
• Support e-bonding with third-party platforms.
• Develop custom solutions using ServiceNow scripting and automation.
• Provide platform administration and continuous improvement.
• Offer technical leadership throughout projects.

Skills

CSDM

CMDB

Discovery

Service Mapping

ServiceNow administration

Requirements gathering

REST/SOAP

JavaScript

Stakeholder management

Tools

ITOM

Job description

About Cognizant

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences so they stay ahead in a fast-changing world. With over 300,000 associates globally, Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. We are consistently listed among the most admired companies in the world and among the best companies to work for. Our culture is built on a foundation of transparency, inclusion, and collaboration — empowering our people to grow and thrive both professionally and personally. At Cognizant, you won't just be part of a company; you'll be part of a community that is shaping the future of industries across the globe.

About the Role

Cognizant is seeking an experienced and self-driven Senior ServiceNow Consultant to join our growing ServiceNow practice in Sweden. In this role, you will work closely with clients to gather requirements, design scalable ServiceNow solutions, and lead the implementation of CMDB, Discovery, Service Mapping, integrations, and platform enhancements.

We are looking for a consultant who combines strong technical expertise with consulting and stakeholder management skills, and who can independently drive solution design and delivery activities.

Key Responsibilities

• Lead requirements gathering workshops and engage with business and technical stakeholders.
• Design and implement ServiceNow solutions aligned with customer requirements and industry best practices.
• Configure, maintain, and optimize CMDB, Discovery, and Service Mapping capabilities.
• Design and develop integrations between ServiceNow and external systems.
• Implement and support e-bonding solutions with third-party platforms.
• Develop custom solutions using ServiceNow scripting and automation capabilities.
• Perform platform administration, configuration, and continuous improvement activities.
• Provide technical leadership and guidance throughout project lifecycles.
• Collaborate with architects, developers, and customer teams to ensure successful delivery.
• Support pre-sales activities, solutioning, and effort estimation when required.

Required Skills & Experience

• Strong hands-on experience with:
  • CSDM implementation and governance
  • CMDB
  • Discovery
  • Service Mapping
  • ServiceNow platform administration
  • Requirement gathering and solution design
• Proven experience with:
  • ServiceNow integrations
  • REST/SOAP APIs
  • Scripting (JavaScript, Business Rules, Script Includes, Flow Designer, etc.)
  • E-bonding implementations
• Ability to work independently and drive activities with minimal supervision.
• Strong communication and stakeholder management skills.
• Experience working in enterprise-scale ServiceNow environments
• Exposure to ServiceNow ITOM and broader platform capabilities
• Experience working in Nordic region

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – Data Foundation

Nice to have Certifications

• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow CIS certifications

Nice to Have

• Experience with Hardware Asset Management (HAM) and/or Experience with Software Asset Management (SAM)

Language Requirements

• Fluent English (written and spoken) – mandatory
• Ability to speak a Nordic language is highly desirable, particularly:
  • Swedish
  • Norwegian

What We Offer

• Opportunity to work with leading Nordic and global clients.
• Challenging and impactful ServiceNow transformation programs.
• Access to continuous learning, certifications, and career development.
• Collaborative and inclusive work environment.
• Competitive compensation and benefits package.

If you are passionate about ServiceNow, enjoy solving complex enterprise challenges, and want to be part of a growing team delivering innovative solutions, we'd love to hear from you.