Customer Collaboration & Order Excellence Specialist

Mondelēz International; Sollentuna kommun; On-site; SEK 32,000 - 45,000; Full time

Job summary

Mondelēz International is seeking a Customer Service Professional in Sollentuna, Sweden. You will be the main contact for your customer portfolio, managing escalations and ensuring maximum satisfaction.

The ideal candidate should have 2-3 years of experience in the FMCG industry, be fluent in Swedish and English, and possess strong SAP and Excel skills. This temporary position spans from August 1, 2026, to March 31, 2028.

Qualifications

• Minimum 2–3 years of experience in customer service or account management in FMCG.
• Fluent in Swedish and English; additional languages are beneficial.
• Advanced Excel skills, including pivot tables and data analysis.

Responsibilities

• Be the single point of contact for customer portfolio.
• Manage escalations for complaints and disputes.
• Collaborate with teams to achieve customer service targets.

Skills

Customer orientation

Strong analytical skills

Problem-solving skills

Communication skills

SAP knowledge

MS Office expertise

Ability to work under pressure

Education

Relevant Bachelor's degree (Business Administration, Logistics, Supply Chain Management)

Tools

SAP

Excel

Business Intelligence (BI)

Job description

Mondelēz International is seeking a Customer Service Professional in Sollentuna, Sweden. You will be the main contact for your customer portfolio, managing escalations and ensuring maximum satisfaction.

The ideal candidate should have 2-3 years of experience in the FMCG industry, be fluent in Swedish and English, and possess strong SAP and Excel skills. This temporary position spans from August 1, 2026, to March 31, 2028.