Customer Service Representative, Sweden

Viking EMEA; Sollentuna kommun; On-site; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation package

Work travel opportunities

Travel opportunities

Job summary

A well-established company in Sollentuna is seeking an experienced Customer Service Representative to join their Nordic team. This role involves providing exceptional customer service, processing orders in SAP, and supporting clients with product information. Candidates should have at least 3 years of experience in customer service, strong technical knowledge, and communicate fluently in Swedish and English. Enjoy a stable work environment with opportunities for travel and professional growth.

Qualifications

• 3+ years of experience in a commercial or customer service environment.
• Technical background or experience is advantageous.
• Excellent command of Swedish and English.
• You have some technical knowledge (construction or plumbing industry experience is an advantage); some knowledge about international trade (import/export) would be an advantage.
• You are at ease with phone communication (quote follow up, direct approach with prospects).
• You have an excellent command of Swedish and English, any additional language (Finish, Norwegian) is an advantage.
• SAP experience is an advantage.
• You have strong verbal and written communication skills, and you are a good team player.
• You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.

Responsibilities

• Provide customers with price, lead time, product information.
• Process and follow up on incoming orders.
• Liaise with suppliers and coordinate shipments.
• Prepare and follow up on quotes based on pricing guidelines to close sales.
• Cooperate with the credit department to ensure reliable order fulfilment.
• Liaise with the replenishment team and suppliers for drop shipments.
• Coordinate shipments to customers with warehouse/carriers.
• Check daily reports and act accordingly.
• Additional tasks from the Local Operations Manager.

Skills

Customer service

Technical knowledge

Administrative skills

B2B communication

SAP experience

Verbal communication

Written communication

Multi-tasking

Fast learner

Tools

SAP

Job description

Due to continued growth and market development, we are searching for an experienced Customer Service Representative to become an active team member supporting the Nordic customer area.

In this varied and interesting role, you will be responsible for the first customer contacts, so it is great if you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical knowledge, you will enhance sales over the phone. You will manage and follow up the end-to-end process from product selection, quoting, sales order entry up to the delivery of materials.

Your commercial skills and proven record of accomplishments in customer service are keys to help you become the first Viking point of contact with the customers, while building the day-to-day relationship with them. The role could develop further into customer management of a selected portfolio.

This is an office role with some possibility for occasional travel and home office.

You will have the following duties:

• Provide customers with price, lead time, product information, technical documents, etc. to influence decision making and maximize sales
• Understand and convert customer requirements into orders in SAP
• Process and follow up on incoming orders
• Prepare and follow up on quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion
• Cooperate closely with the credit department to ensure reliable order fulfilment
• Liaise with the replenishment team and occasionally with suppliers in case of drop shipments
• Coordinate shipments to customers – liaise with the warehouse / carriers if necessary
• Check daily reports and act accordingly
• Additional tasks upon request from the Local Operations Manager.

Reporting line:

You will report to the Local Operations Manager, also based in Sollentuna.

Qualifications and experience:

• This position requires experience of 3+ years in a commercial or customer service environment (ideally B2B)
• You have a technical background or experience
• You have excellent administrative skills and are attentive to details
• You have some technical knowledge (construction or plumbing industry experience is an advantage); some knowledge about international trade (import/export) would be an advantage
• You are at ease with phone communication (quote follow up, direct approach with prospects)
• You have an excellent command of Swedish and English, any additional language (Finish, Norwegian) is an advantage
• SAP experience is an advantage
• You have strong verbal and written communication skills, and you are a good team player
• You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.

Our offer:

Stable company: for overthree decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer acompetitive compensation packagethat recognizes your expertise and dedication. Plus, enjoy the added perk ofexciting work travel opportunitiesthat broaden your horizons and enrich your professional journey

Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.Grow your careerwith us, collaborate across borders, and enjoy theadvantagesof a trulyinclusive and nurturing environment. Apply now and become part of our extraordinary journey!