Order Customer Collaboration Specialist

Mondelēz International; Sollentuna kommun; On-site; SEK 32,000 - 45,000; Full time

Job summary

Mondelēz International is seeking a Customer Service Professional in Sollentuna, Sweden. You will be the main contact for your customer portfolio, managing escalations and ensuring maximum satisfaction.

The ideal candidate should have 2-3 years of experience in the FMCG industry, be fluent in Swedish and English, and possess strong SAP and Excel skills. This temporary position spans from August 1, 2026, to March 31, 2028.

Qualifications

• Minimum 2–3 years of experience in customer service or account management in FMCG.
• Fluent in Swedish and English; additional languages are beneficial.
• Advanced Excel skills, including pivot tables and data analysis.

Responsibilities

• Be the single point of contact for customer portfolio.
• Manage escalations for complaints and disputes.
• Collaborate with teams to achieve customer service targets.

Skills

Customer orientation

Strong analytical skills

Problem-solving skills

Communication skills

SAP knowledge

MS Office expertise

Ability to work under pressure

Education

Relevant Bachelor's degree (Business Administration, Logistics, Supply Chain Management)

Tools

SAP

Excel

Business Intelligence (BI)

Job description

Job Description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.
• Work with the order fulfilment team to report on KPIs, including root‑cause analysis and improvement initiatives.
• Use customer data to monitor on‑shelf availability, depot‑to‑store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.

What you will bring

• Experience in CS&L and with customers.
• Experience in fast‑moving consumer goods or consumer packaged goods company.
• Strong analytical and problem‑solving skills.
• SAP knowledge and expertise in MS Office.
• Customer orientation, strong influencing and communication skills.
• Strong focus on delivering productivities, service and KPIs.
• Team player, accountable, proactive thinking, flexibility.

More about this role

• Daily interaction with customers and internal stakeholders – communication skills are essential.
• The work is fast‑paced and requires the ability to prioritize and manage multiple tasks simultaneously.
• Data‑driven decision making is a core part of the role – you should be comfortable working with numbers, reports and systems.
• The role demands independent problem‑solving skills, but also close collaboration with cross‑functional teams.
• The customer portfolio includes strategically important accounts that require reliability and consistency.

Additional strengths you will bring

• Ability to build trustworthy and long‑lasting customer relationships.
• Natural curiosity and a genuine desire to understand the customer's business in depth.
• Solution‑oriented mindset – you see challenges as opportunities.
• Ability to communicate complex matters clearly and understandably.
• Digital fluency – you adopt new tools and systems quickly.
• Precision and conscientiousness combined with an agile way of working.

Education / Certifications

• Relevant Bachelor / University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent).
• SAP certification is an advantage.
• MS Office (especially Excel) and BI are considered a plus.
• Additional training in customer service, supply chain, or data analytics is a bonus.

Job specific requirements

• Minimum 2–3 years of experience in customer service or account management, preferably in the FMCG industry.
• Fluent in Swedish and English (written and verbal); additional languages are an asset.
• Strong SAP proficiency (order management, reporting).
• Advanced Excel skills (pivot tables, formulas, data analysis).
• Experience with KPI reporting and root‑cause analysis.
• Ability to work under pressure and meet deadlines.
• Willingness to travel for customer meetings when required.

Travel requirements

• Willingness to travel for customer meetings when required.
• Internal meetings.

Work schedule

100%.

Job status

Temporary position, open between 1 August 2026 and 31 March 2028.

Relocation support

No relocation support available.

Equal Opportunity Employer

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.