German-speaking Customer Support Executive - Malmö / Lund

Standby Workteam AB; Malmö kommun; On-site; SEK 30,000 - 45,000; Full time

Job summary

Standby Workteam AB is seeking a German-speaking Customer Support Executive in Malmö. You will provide high-quality customer service, assisting customers with queries and recommending suitable products.

This full-time position requires fluency in German and English, and the ability to deliver outstanding support in a collaborative environment. If you have a proactive approach and love helping customers, this could be your next career opportunity!

Qualifications

• Experience in customer service or customer support roles.
• Fluency in German and English.
• Knowledge of additional languages is a plus.

Responsibilities

• Deliver high-quality customer support via email.
• Assist customers with questions regarding products and orders.
• Recommend products to create added value through upselling.

Skills

Customer service experience

Fluent in German

Excellent written communication

Job description

German-speaking Customer Support Executive – Malmö / Lund

Do you speak German and do you love a happy customer? We are currently looking for a German‑speaking Customer Support Executive to join an exciting company based in the Malmö/Lund area. If you are fluent in German, passionate about delivering first‑class service, and enjoy finding creative solutions to help customers, this could be your next career opportunity! You'll become part of a friendly team in a varied role, working with fun and innovative products in an international environment.

Together with your team you support the German market where you help customers find the best solutions to their needs. The majority of customer interactions take place via email, where you will handle everything from straightforward questions to more advanced requests. By providing excellent guidance and identifying customer needs, you will also contribute to long‑term customer relationships and the development of business opportunities. Together with the team, you will deliver a high level of customer satisfaction while contributing to the company's continued growth.

Key responsibilities

• Deliver high-quality customer support via email
• Assist customers with questions regarding products, orders, and solutions
• Recommend suitable products and alternatives to create added value through upselling and cross‑selling

Your background

• Experience in customer service, customer support, or another customer-focused role
• Excellent written communication skills with fluency in German and English
• Knowledge of Swedish or additional European languages is not necessary, but considered an advantage

You are a positive and proactive person who enjoys delivering outstanding customer service. You communicate confidently in writing and take pride in providing professional support. With a curious and solution‑oriented mindset, you enjoy finding the best outcome for the customer while recognizing opportunities to create additional value. You thrive in a collaborative environment and appreciate working closely with colleagues from different countries and cultures.

About the Position

This is a full‑time position with a preferred start date as soon as possible. The role is based in the Malmö area.