Danish Speaking - Customer Facing & Order Management Representative

Danda AB; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

A leading company in customer management is seeking a Customer Facing & Order Management Representative in Gothenburg. You will manage wholesale orders, serve as the first point of contact for customers, and build strong relationships to ensure high-quality service. The role requires fluency in Danish, Swedish, and English, alongside customer service experience and proficiency with Microsoft Office tools.

Qualifications

• Relevant education and working experience in customer service operations environment or similar.
• Good knowledge in Microsoft Office tools.
• Experience with SAP/S4 Hana is considered a plus.
• Experience with SAP/S4 Hana is a plus.

Responsibilities

• Handle large wholesale orders for Professional Hygiene customers.
• First point of contact for customer inquiries regarding orders and products.
• Build trusting relationships and provide high-quality service.
• Build trusted relationships and deliver high quality service.

Skills

Customer service experience

Effective communication skills

Self-motivation

Team collaboration

Fluency in Danish

Fluency in Swedish

Fluency in English

Proactive problem-solving

Education

Relevant education in customer service

Tools

Microsoft Office

SAP/S4 Hana

Job description

As a Customer Facing & Order Management Representative in region North, including the Baltics, your role involves managing and optimizing customer service operations. You will be part of the Regional Customer Facing & Order Management team and report to the Regional Customer Facing & Order Management Manager.

Position is based in Gothenburg office, and you will be mainly working towards Danish market.

What You Will Do

• Handle large wholesale orders for the Professional Hygiene customers.
• First point of contact for our customers, supporting them with order status, product help and other inquiries.
• Solve customer needs using a network of Service Specialists.
• Understanding of our customer's needs, build trusting relationships and providing high quality service to both internal and external customers.

Who You Are

To be successful in the role, a high level of self-motivation, positive and effective communication skills, and a collaborative approach to teamwork are essential. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel. Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work.

• Relevant education and working experience in customer service operations environment or similar.
• Good knowledge in Microsoft Office tools.
• Excellent written and spoken fluency in Danish, Swedish and English.
• Experience with SAP/S4 Hana is considered a plus.

Location: Göteborg

Start Date: 2026-02-01

End date: 2026-07-31