Order Management Specialist / Customer Support Specialist

Incluso; Nyköpings kommun; On-site; SEK 320,000 - 520,000; Full time

Job summary

Incluso in Nyköping is looking for an Order Management Specialist / Customer Support Specialist for a consulting assignment with a large international industrial and technology organization. Start is November 9, 8 months limited contract to begin with.

This role is 100% onsite in Nyköping. You will provide internal customer support, own customer-related cases through the order and logistics process, collaborate with Sales, Operations and Supply Chain, use SAP and Microsoft 365, and aim for

Qualifications

• Experience in customer support or order management.
• Knowledge of SAP and logistics flows.
• Strong coordination and communication skills.
• Fluent Swedish and English, written and spoken.

Responsibilities

• Provide support related to orders, deliveries, payments and other customer-related matters
• Manage and follow up orders and cases throughout the process
• Work with SAP and logistics flows
• Coordinate customer cases with Sales, Operations, Supply Chain Management and other relevant functions
• Ensure ownership of cases from initial request through resolution
• Coordinate with After-Sales Service and Spare Parts when required
• Identify and resolve issues that may affect deliveries or customer satisfaction
• Work with Microsoft 365 as part of daily activities

Skills

Order management

Customer support

SAP

Microsoft 365

Coordination

Communication

Swedish

English

Tools

SAP

Microsoft 365

Job description

We’re looking for an Order Management Specialist / Customer Support Specialist for a company in Nyköping. Start is November 9th, 8 months limited contract to begin with. This role is 100% onsite in Nyköping.

About the Assignment

We are looking for an experienced Order Management Specialist / Customer Support Specialist for a consulting assignment within a large international industrial and technology organization in Nyköping.

In this role, you will provide internal customer support and take ownership of customer-related cases throughout the order and logistics process. You will work in close collaboration with several internal functions to ensure efficient case handling, smooth order flows and a high level of customer satisfaction.

The position is initially on-site in Nyköping 100%, with the possibility of a hybrid setup at a later stage.

Your Responsibilities

In this role, you will:

• Provide support related to orders, deliveries, payments and other customer-related matters
• Manage and follow up orders and cases throughout the process
• Work with SAP and logistics flows
• Coordinate customer cases with Sales, Operations, Supply Chain Management and other relevant functions
• Ensure ownership of cases from initial request through resolution
• Coordinate with After-Sales Service and Spare Parts when required
• Identify and resolve issues that may affect deliveries or customer satisfaction
• Work with Microsoft 365 as part of your daily activities

Requirements

To be successful in this assignment, we believe that you have:

• Previous experience in customer support, order management or a similar role
• Experience working with SAP
• Good understanding of order and logistics flows
• Good knowledge of Microsoft 365
• Strong communication and coordination skills
• Ability to take ownership of cases and independently drive them toward resolution
• Fluent communication skills in Swedish and English, both spoken and written

Personal Qualities

We are looking for someone who is structured, service-minded and solution-oriented. You enjoy working in a coordinating role with several internal stakeholders and are comfortable taking responsibility for ensuring that customer matters are handled efficiently and professionally.

You have a collaborative approach, communicate clearly and are motivated by providing high-quality support and creating smooth processes for both customers and internal teams.

This role requires fluency in Swedish and English.

This is a full-time consultant positionin Gothenburgthrough Incluso. Start is November 9th, 8 months limited contract to begin with. This role is 100% onsite in Nyköping.