IT Support Assoc II

Amazon; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global tech company is seeking a motivated IT Support Associate in Riyadh. This role involves providing tech support for a diverse user base, troubleshooting operating systems, and managing various IT processes. Candidates should have at least 3 years of experience with Windows, Mac, or Linux support, strong problem-solving abilities, and a customer-focused mindset. Certifications like CompTIA A+ are preferred. This position offers opportunities for career development within a dynamic IT services team.

Qualifications

• 3+ years of experience in a corporate setting supporting Windows, Mac, or Linux operating systems.
• Experience troubleshooting and maintaining diverse IT equipment.
• Strong problem-solving skills in a dynamic environment.

Responsibilities

• Provide ticket-based and remote Helpdesk support for users.
• Manage routine processes like new hire onboarding and asset management.
• Work with IT Operations to uphold system SLAs and provide production support.

Skills

Windows, Mac, or Linux OS support experience

Troubleshooting integrated computer systems

User hardware/software/peripheral support

LAN troubleshooting and support

Tools

Zebra thermal printers

Thin clients

Scanning devices

Portable handheld terminals

Job description

IT Support Assoc II (ONS), IT Services Variable

The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers.

Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer‑focused with strong problem‑solving skills and have experience with Chrome OS and Windows environments, we want to talk with you.

As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem‑solving competencies and most importantly, customer obsession.

Key Responsibilities

• Provide ticket‑based, walk‑up and remote Helpdesk support for Amazon’s growing multi‑site user base and environments.
• Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
• Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
• Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
• Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On‑call schedule for production support issues.
• Research, procure, vet and deploy new hardware and software solutions.

Key Job Responsibilities

• Windows/Mac/Linux OS deployment
• Providing remote tech support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Hardware procurement and asset management
• Creating and maintaining documentation

A Day in the Life

Seeking a customer‑focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self‑motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands‑on IT support across all platforms.

Basic Qualifications

• 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.