Hotel jobs in Saudi Arabia
Front Desk Agent
Millennium Madinah Airport Hotel
Elite Personal Assistant & Concierge to Executives
Saudi Petroleum Services Polytechnic
Sales Executive
Hilton Worldwide, Inc.
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsLobby Lounge Manager - Four Seasons Hotel Riyadh
Four Seasons Hotels and Resorts
Impactful Environmental & HSE Careers in Riyadh
Saudi Petroleum Services Polytechnic
Senior Director - Development - Hospitality (Stadium Hotel)
Qiddiya Investment Company
Safety and Security Manager
Hilton Worldwide, Inc.
Lounge F&B Waiter - Dynamic Guest Service
Saudi Petroleum Services Polytechnic
Food And Beverage Professionals Jobs in Eastern Province (Nov 2025) - Bayt.com
Saudi Petroleum Services Polytechnic
Building and Engineering Team MEMBERs
Radisson Hotel Group
Guest Experience Specialist — Dining & Service
Saudi Petroleum Services Polytechnic
Hostess Jobs in Eastern Province (Nov 2025) - Bayt.com
Saudi Petroleum Services Polytechnic
Front Desk Agent
Job summary
A leading hotel in Medina is looking for a Front Desk Agent to ensure a warm and welcoming experience for guests. The role involves managing check-in and check-out processes, responding to inquiries, and maintaining guest records. Ideal candidates will possess excellent customer service skills and a professional demeanor, contributing to a memorable stay for guests.
Qualifications
- Excellent customer service skills.
- Strong communication skills.
- Ability to handle multiple tasks effectively.
Responsibilities
- Provide efficient and courteous service.
- Greet guests and escort them to their rooms.
- Assist guests with inquiries and requests.
- Maintain accurate guest records and handle reservations.
- Safeguard guest privacy.
As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
- Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
- Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
- Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
- Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
- Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
- Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
- Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
- Safeguard guest privacy by refraining from disclosing any guest details.
- Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.