Front Office Shift Leader

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent hotel brand in Saudi Arabia is looking for a Front Office Shift Leader to supervise operations at the front desk. This role involves maintaining high service standards, managing the check-in and check-out processes, and resolving guest issues efficiently. The ideal candidate will have supervisory experience in front office operations, strong leadership abilities, and excellent customer service skills. Join our team and contribute to delivering exceptional hospitality to all our guests.

Qualifications

• Previous experience in front office operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Supervise and support front office staff during shifts to maintain high service standards.
• Oversee daily check-in and check-out processes.
• Handle guest inquiries and complaints professionally.

Skills

Leadership

Customer service

Communication

Problem-solving

Tools

Hotel Property Management Systems (PMS)

Job description

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Saudi Arabia, Riyadh

We’re looking for a confident and guest-focused Front Office Shift Leader to supervise front office operations during assigned shifts. As part of the IHG family, you’ll lead the front desk team to deliver exceptional service, ensure smooth check-in and check-out processes, and resolve guest issues promptly. Your role is key to creating a welcoming first impression and ensuring guest satisfaction.

Key Responsibilities

• Supervise and support front office staff during shifts to maintain high service standards.
• Oversee daily check-in, check-out, and guest registration processes.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Monitor front office operations and ensure compliance with IHG brand standards and policies.
• Assist with training and coaching front office team members.
• Prepare shift reports and communicate important information to management.
• Coordinate with other departments to resolve guest issues and ensure seamless service.
• Manage cash handling and billing procedures accurately.

Key Skills & Experience

• Previous experience in front office operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work efficiently under pressure and handle multiple tasks.
• Familiarity with hotel property management systems (PMS).
• Flexible to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.