Customer Service jobs in Indonesia

• Hybrid | Jeddah, Saudi Arabia
• Job ID: 10339

Company Description

Our client is a global leader in providing full-service logistics, offering a full gamut of freight services, allowing them to provide a “complete logistical solution” to their clientele. Their size, scope and expertise, are such that no logistical need is beyond their capacity and thus no client requirements will go unmet. They combine a robust client base, a rich history of success, and cutting-edge technology to deliver complete logistical solutions with a global reach and local service excellence.

Renowned for their commitment to the highest quality standards, they are both a top service provider and an employer of choice, consistently recruiting the best talent in the industry. As they prepare for significant growth in the KSA region, they seek a talented Commercial Manager to join their dynamic team and drive impactful change!

Compensation

Competitive and comprehensive compensation plan with attractive commission structure.

Position Description

The Commercial Manager is responsible for driving commercial growth within the assigned territory by selling international logistics and supply chain solutions. This role reports to the Country Manager, KSA and focuses on securing new business in alignment with corporate objectives including revenue, profit, and product development targets.

The ideal candidate is a proactive, results-driven professional with a deep understanding of global logistics and the ability to independently close high-value business deals.

Business Development & Sales Execution

• Identify, qualify, and develop new leads into long-term customers, focusing on new client acquisition
• Promote and sell the company’s logistics solutions (air, ocean, and road freight, supply chain services, etc.) to prospective clients.
• Build and maintain strong client relationships through regular engagement and exceptional service.
• Independently manage the entire sales cycle, from prospecting and needs analysis to proposal, negotiation, and closure.
• Achieve or exceed annual growth targets (revenue, profit, volume) as agreed with leadership.

Client & Internal Collaboration

• Serve as the primary point of contact for prospects and clients, maintaining ongoing communication and service oversight.
• Collaborate with Customer Service and Sales Support teams to establish SOPs for onboarding and servicing new accounts.
• Guide the preparation and delivery of competitive, profitable pricing proposals, understanding both internal cost structures and market conditions.
• Evaluate client credit needs and coordinate with the credit control department as required.

Sales Process & Reporting

• Ensure timely follow-up on all leads, domestic and overseas, until conversion.
• Monitor and maintain Days Sales Outstanding (DSO) within KPI targets for self and team.
• Provide regular pipeline updates, sales performance reporting, and contribute to forecasting accuracy.
• Drive adherence to internal CRM processes and reporting standards.

Trade Lane Management

• Develop and execute sales priorities, pricing strategies, and business plans for assigned trade lanes.
• Provide input into annual trade lane budgeting and planning cycles.
• Identify and pursue development opportunities in collaboration with both local and overseas sales management teams.
• Launch, manage, and track targeted sales campaigns for designated trade lanes, ensuring strategic alignment.
• Support the sales force with tools such as benchmarking data, competitive insights, and value proposition kits for specific lanes.
• Act as a subject matter expert (SME) on assigned trade lanes, consulting with sales teams to enhance customer engagement and win rates.
• Establish a list of must-win customers in coordination with Product and Sales leaders.
• Track pipeline size and conversion ratios across assigned lanes; conduct root cause analysis where targets are not met and implement corrective action plans.

Experience

Minimum 10 years of experience within the industry. At least 6 years of experience in the local market, with an existing customer base or proven ability to generate business, includes all sectors of Freight Forwarding air, sea, land and warehousing.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Strong understanding of the KSA market and customer base in logistics.
• Ability to lead and motivate a team to achieve their goals.
• Works well with others, balancing team and individual responsibilities.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to build and maintain relationships with clients and stakeholders at all levels.
• Results-oriented with a focus on achieving business development targets and revenue growth.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to communicate in English fluently. Knowledge of Arabic and Hindi is an advantage.

Education

Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

Additional Information

• Job Type - Hybrid, Permanent, Full-Time
• Industries - Freight Forwarding
• Job Categories - Logistics/Distribution/Warehousing
• Manages Others - Yes
• Required Travel - Yes
• Relocation Assistance - No

Learn More About the Recruiter

Syeda Saher, SHRM-CP brings a wealth of recruiting experience to the forefront, skillfully navigating the intricacies of talent acquisition across diverse industries and functions. Her unwavering commitment to excellence infuses a personal touch into every engagement, while identifying talent that not only fits the role but also seamlessly integrates into the cultural fabric, becoming an integral part of the organization’s success story.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to: ssaher@stoakley.com

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

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