Senior IT Support Specialist

Mirai Arabian International Company Limited; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology service provider in Riyadh, Saudi Arabia, is seeking a skilled Sr. IT Specialist to support day-to-day technology operations. The ideal candidate should have over 5 years of IT support experience, particularly in Windows and macOS environments, with a strong focus on cybersecurity and MDM solutions. The role offers a comprehensive benefits package and opportunities for professional growth.

Benefits

VIP Medical insurance

Kids Education allowance

Gym allowances

Qualifications

• Minimum of 5 years of experience in IT support, system administration, or related roles.
• Strong command of English (spoken and written).

Responsibilities

• Provide technical assistance for hardware, software, and network issues across Windows and macOS devices.
• Diagnose and resolve system errors and connectivity issues promptly.
• Manage routine updates and patches to maintain optimal system performance.
• Implement and monitor security measures to protect company data.
• Configure and manage devices using Mobile Device Management.
• Oversee Google Workspace setup and security configurations.
• Maintain up-to-date records of IT assets and incident resolutions.
• Collaborate with internal teams to resolve complex IT issues.

Skills

Windows troubleshooting

macOS troubleshooting

Network fundamentals

Cybersecurity principles

MDM experience

Google Workspace administration

Education

Bachelor’s degree in Information Technology

Job description

We are seeking a skilled and proactive Sr. IT Specialist to join our team. The ideal candidate will have extensive experience providing technical support, maintaining IT systems, ensuring cybersecurity compliance, and managing modern device and user environments. This role plays a key part in supporting the company’s day-to-day technology operations and ensuring smooth, secure, and efficient IT performance.

Key Responsibilities

• User Support: Provide technical assistance to staff for hardware, software, and network-related issues across Windows and macOS devices.
• Troubleshooting: Diagnose and resolve system errors, application problems, and connectivity issues promptly.
• System Maintenance: Manage routine updates, patches, and backups to maintain optimal system performance and security.
• Cybersecurity: Implement and monitor security measures to protect company data, systems, and networks from threats and vulnerabilities.
• MDM Administration: Configure, deploy, and manage devices using Mobile Device Management (MDM) solutions to ensure compliance and efficiency.
• Google Workspace Administration: Oversee Google Workspace setup, user management, access control, and security configurations.
• Documentation: Maintain up-to-date records of IT assets, configurations, and incident resolutions.
• Collaboration: Work closely with internal teams and vendors to resolve complex IT issues and enhance system reliability.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of total experience in IT support, system administration, or related roles.
• Technical Skills:
  • Proficiency with Windows and macOS troubleshooting
  • Strong understanding of network fundamentals, cybersecurity principles, and IT best practices
  • Experience with MDM platforms (e.g., Jamf, Intune, or similar)
  • Knowledge of Google Workspace administration and security controls
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• Language: Strong command of English (spoken and written).

Preferred Attributes

• Excellent problem-solving and analytical skills
• Strong communication and customer service orientation
• Ability to work independently and manage multiple priorities in a fast-paced environment
• G-suit work place.

Benefits

• VIP Medical insurance (employee, his parents, spouse, kids)
• Kids Education allowance
• Gym allownces