Waitress - InterContinental Riyadh

Kimpton; Saudi Arabia; On-site; SAR 36,000 - 72,000; Full time

Job summary

Kimpton in Saudi Arabia seeks a professional waiter to deliver exemplary service across breakfast, lunch, dinner, and buffets. You will set up tables, welcome guests, present menus, and coordinate orders with the kitchen and POS system while ensuring accuracy in billing.

You will maintain product knowledge, follow HACCP and hygiene standards, and actively upsell beverages and promotions to boost revenue. Strong English; Arabic is a plus, and teamwork is essential.

Qualifications

• Strong guest service and communication skills.
• Good English communication skills; Arabic is an advantage.
• Basic knowledge of food, beverages, POS and food safety.

Responsibilities

• Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations.
• Prepare assigned tables, service stations and restaurant areas before each service.
• Welcome guests warmly and assist with seating when required.
• Present menus and explain dishes, beverages, promotions and daily specials.
• Take food and beverage orders accurately and enter them into the POS system.
• Serve food and beverages according to IHG service standards and sequence of service.
• Maintain menu, beverage, allergen and dietary knowledge.
• Upsell food, beverages and promotions to support revenue and average check targets.
• Check guest satisfaction and respond to requests.
• Coordinate with Culinary regarding orders and dietary requirements.
• Ensure accurate billing and payment procedures.
• Maintain cleanliness of tables and service areas.
• Report issues immediately.

Skills

Guest service

Communication

Teamwork

Upselling

English proficiency

Arabic language

Tools

POS system

Job description

KEY RESPONSIBILITIES

• Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations.
• Prepare assigned tables, service stations and restaurant areas before each service.
• Welcome guests warmly and assist with seating when required.
• Present menus and explain dishes, beverages, promotions and daily specials.
• Take food and beverage orders accurately and enter them correctly into the POS system.
• Serve food and beverages according to IHG service standards and sequence of service.
• Maintain menu, beverage, allergen and dietary requirement knowledge.
• Actively upsell food, beverages and promotions to support revenue and average check targets.
• Check guest satisfaction throughout the meal and respond promptly to guest requests.
• Recognize VIPs, returning guests and special occasions.
• Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery.
• Coordinate with Culinary regarding orders, dietary requirements and special guest requests.
• Ensure accurate billing and payment procedures.
• Maintain cleanliness and organization of tables, service stations and restaurant areas.
• Report operational, maintenance or safety issues immediately.

TEAMWORK & TRAINING

• Work closely with the Head Waiter, Supervisor, Culinary and other colleagues to ensure smooth service.
• Support colleagues during busy periods and maintain a positive team environment.
• Attend and actively participate in daily briefings, departmental meetings and scheduled training sessions.
• Participate in menu tastings and product knowledge sessions.
• Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling and guest engagement.
• Follow instructions and assigned duties from the Head Waiter, Supervisor and Restaurant Manager.

FOOD SAFETY, HYGIENE & COMPLIANCE

• Follow HACCP, hotel food safety standards and Saudi Arabian regulations.
• Maintain restaurant, buffet, tables and service station cleanliness throughout the shift.
• Follow allergen, food temperature and hygiene procedures.
• Maintain required personal hygiene, grooming and uniform standards at all times.
• Complete assigned operational and hygiene checklists.
• Report maintenance, hygiene and safety concerns immediately.
• Always keep the restaurant inspection ready for internal audits, local authority and external inspections.

QUALIFICATIONS & EXPERIENCE

• Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.
• Basic knowledge of food, beverages, POS and food safety.
• Strong guest service and communication skills.
• Good English communication skills; Arabic is an advantage.
• Previous IHG, luxury hotel or GCC experience is preferred.