Vendor Quality Assurance Lead – Elevate Vendor Experience

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 133,920 - 200,880; Full time

Job summary

HungerStation | هنقرستيشن in Riyadh is seeking a Quality Assurance Supervisor to enhance vendor operations and ensure compliance with company standards. The role involves leading quality monitoring, analyzing performance trends, and collaborating with training teams to support operational improvements. Candidates should have a Bachelor's Degree and 3-4 years of relevant experience, along with strong communication and analytical skills. Join us in delivering exceptional vendor satisfaction and service excellence.

Qualifications

• 3–4 years of relevant experience.
• Ability to provide clear, actionable feedback.
• Good analytical and reporting abilities.

Responsibilities

• Lead quality monitoring for vendor interactions.
• Analyze performance trends and identify improvement opportunities.
• Collaborate with training to address behavioral gaps.

Skills

Strong communication and interpersonal skills

High attention to detail

Proficiency with CRM systems

Analyzing and reporting skills

Time management and organizational skills

Education

Bachelor Degree in a relevant field

Tools

CRM systems

Call recording/evaluation tools

Job description

HungerStation | هنقرستيشن in Riyadh is seeking a Quality Assurance Supervisor to enhance vendor operations and ensure compliance with company standards. The role involves leading quality monitoring, analyzing performance trends, and collaborating with training teams to support operational improvements. Candidates should have a Bachelor's Degree and 3-4 years of relevant experience, along with strong communication and analytical skills. Join us in delivering exceptional vendor satisfaction and service excellence.