Rider Quality Lead — Performance & Process

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

A leading food delivery service in Riyadh is seeking a Quality Assurance Manager to enhance rider support standards and ensure compliance with operational KPIs. The ideal candidate will have 4–6 years of experience in operations, strong analytical and reporting skills, and a Bachelor's degree in Business Administration. This role involves leading quality assurance activities, conducting performance evaluations, and fostering a collaborative environment within the QA team. Competitive salary and benefits are offered.

Qualifications

• 4–6 years of experience in operations, fleet management, logistics, or quality control.
• Strong analytical and reporting skills.
• KPI monitoring and performance management.
• Strong communication skills.

Responsibilities

• Lead and supervise quality assurance activities within the team.
• Monitor and evaluate agents' performance on the program level.
• Develop action plans and preventive measures for quality failures.
• Conduct regular coaching and feedback sessions for performance improvement.
• Identify opportunities for process improvement and efficiency enhancement.

Skills

Analytical skills

Communication skills

KPI monitoring

Reporting skills

Education

Bachelor's degree in Business Administration

Job description

A leading food delivery service in Riyadh is seeking a Quality Assurance Manager to enhance rider support standards and ensure compliance with operational KPIs. The ideal candidate will have 4–6 years of experience in operations, strong analytical and reporting skills, and a Bachelor's degree in Business Administration. This role involves leading quality assurance activities, conducting performance evaluations, and fostering a collaborative environment within the QA team. Competitive salary and benefits are offered.