Ultra-Luxury Concierge: Personal Guest Experiences

Raffles Hotels & Resorts; Umluj; On-site; SAR 180,000 - 240,000; Full time

Job summary

Raffles The Red Sea, part of Raffles Hotels & Resorts, seeks an experienced concierge/guest relations professional to join its pre-opening team in Saudi Arabia. You will deliver warm, anticipatory service, recommend dining and experiences, and tailor interactions to ultra-luxury guests.

The ideal candidate has 2–3 years in luxury hotel concierge, Les Clefs d’Or desirable, expert knowledge of local destinations, and fluency in English with additional languages a plus.

Qualifications

• Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).
• Les Clefs d’Or certification or eligibility is highly desirable.
• Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations.
• Proven ability to anticipate guest needs and deliver bespoke experiences.
• Fluency in English; additional languages are a strong advantage.

Responsibilities

• Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy.
• Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions.
• Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution.
• Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction.
• Liaise closely with internal departments to ensure seamless guest experiences and build strong relationships with external partners.

Skills

Interpersonal skills

Problem solving

Cultural awareness

Organizational skills

Hotel systems

Microsoft Office

English fluency

Education

Les Clefs d’Or certification

Tools

Hotel systems

Microsoft Office

Job description

Raffles The Red Sea, part of Raffles Hotels & Resorts, seeks an experienced concierge/guest relations professional to join its pre-opening team in Saudi Arabia. You will deliver warm, anticipatory service, recommend dining and experiences, and tailor interactions to ultra-luxury guests.

The ideal candidate has 2–3 years in luxury hotel concierge, Les Clefs d’Or desirable, expert knowledge of local destinations, and fluency in English with additional languages a plus.