Telesales Specialist

Confidential; Riyadh; On-site; SAR 72,000 - 108,000; Full time

Job summary

Confidential is seeking a Telesales Agent to perform inbound and outbound calls, aiming to meet sales targets and resolve customer inquiries. You will cross-sell or upsell products, maintain detailed call records in the CRM, and liaise with departments to address complaints.

The role requires 1–2 years telesales experience, fluency in English and Arabic, and a background in real estate knowledge. A strong focus on customer service and achieving KPIs is essential.

Qualifications

• Bachelor’s degree in marketing, communications, business administration, or related fields preferred.
• 1–2 years telesales experience, track record of meeting sales quotas, preferably over the phone.
• Excellent command of English and Arabic (verbal & written); knowledge of Real Estate industry; familiarity with call centre systems.

Responsibilities

• Drive sales by calling existing and potential customers to pitch packages and services.
• Foster and sustain relationships to encourage repeat business.
• Understand customer needs and identify upsell opportunities.
• Record and process details of calls and meetings in the CRM.
• Direct prospects to the field sales team when needed.
• Meet monthly KPIs and revenue targets.

Skills

Negotiation

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor’s degree in marketing or related field

Tools

CRM

MS Office

Job description

As a Telesales Agent, you will have to do inbound and outbound telephone calls to achieve sales targets. You will be responsible for cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You will liaise with the appropriate departments to resolve customer complaints.

In this role, you will:

• Drive sales by calling existing and potential customers to pitch Bayut packages and services;
• Foster and sustain relationships with customers to encourage repeat business;
• Understand customers' needs and identify upsell opportunities;
• Accurately record and process details of customers’ sales , calls , meetings and notes in the CRM;
• Identify and classify buyer profiles, i.e., B2B, B2C, C2C;
• Direct prospects to the field sales team when needed;
• Meet monthly KPIs & revenue targets;
• Ensure timely payment collection from customers Proficiency of Tools & Systems.

Requirements

Qualifications

• Bachelor’s degrees in marketing, communications, business administration, or related fields are preferred.

Experience

• (1-2) years of Telesales experience;
• Proven track record of successfully meeting sales quota preferably over the phone.

Knowledge

• Excellent command of English & Arabic (verbal & written);
• Good knowledge of the Real Estate industry;
• Basic knowledge and working experience of call centre systems & solutions;
• Proficiency in all Microsoft Office applications.

Skills

• Ability to follow scripts;
• Strong negotiation and consultative sales skills;
• Excellent organisational and problem-solving skills;
• Exceptional customer service, communication and negotiation skills;
• Cool-tempered and able to successfully counter rebuttals in order to close sales.
• Approachability and friendly personality;
• Motivating others.
• Dealing with Ambiguity.
• Compassion and empathy.
• Composure.
• Personal learning and reflection.
• Flexibility.
• High-performing and fast-paced work environment.