Telephone Operator

Hadya Group; Jeddah; On-site; SAR 36,000 - 60,000; Full time

Job summary

Hadya Group in Jeddah is seeking a Telephone Operator in the Front Office to shape the first impression of our organization. You will manage incoming and outgoing calls, route inquiries to the right departments, and provide accurate information to guests and staff, ensuring smooth communication and guest satisfaction.

Working in a dynamic hotel environment, you will collaborate with the Front Office team and other departments to improve processes, mentor new colleagues, and uphold high standards

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience as a telephone operator or in a similar role within the hospitality industry.
• Proficient in telephone systems and call management software.
• Strong communication skills, with a focus on customer service and problem-solving abilities.
• Familiarity with hotel operations and front office procedures.
• Bilingual skills are an advantage, enhancing guest interactions.
• Experience in a leadership role or project management within a team setting.
• Additional certifications in customer service or hospitality management.

Responsibilities

• Manage all incoming and outgoing calls efficiently ensuring a high level of customer service and communication.
• Direct calls to appropriate departments and personnel maintaining a detailed log of all communications.
• Assist guests with inquiries providing accurate information and resolving issues in a timely manner.
• Collaborate with the Front Office team to innovate and implement improvements in communication processes.
• Mentor and support new team members fostering a culture of teamwork and excellence.

Skills

Strong communication

Customer service

Problem-solving

Leadership experience

Bilingual

Team collaboration

Education

High school diploma or equivalent

Certifications in hospitality or communication

Tools

Telephone systems

Call management software

Job description

As a Telephone Operator in the Front Office department you play a vital role in shaping the first impression of our organization Your expertise in managing incoming and outgoing calls ensures seamless communication enhancing guest satisfaction and operational efficiency Success in this position is measured by your ability to respond promptly to inquiries facilitate effective connections and provide accurate information to both guests and staff Working in a dynamic and supportive environment you will collaborate closely with various departments contributing significantly to the overall guest experience and organizational mission This role offers opportunities for professional growth and development as you refine your communication skills and expand your knowledge of hotel operations

Responsibilities

• Manage all incoming and outgoing calls efficiently ensuring a high level of customer service and communication
• Direct calls to appropriate departments and personnel maintaining a detailed log of all communications
• Assist guests with inquiries providing accurate information and resolving issues in a timely manner
• Collaborate with the Front Office team to innovate and implement improvements in communication processes
• Mentor and support new team members fostering a culture of teamwork and excellence

Qualifications

• High school diploma or equivalent; additional certification in hospitality or communication is a plus
• 1-3 years of experience as a telephone operator or in a similar role within the hospitality industry
• Proficient in telephone systems and call management software
• Strong communication skills, with a focus on customer service and problem-solving abilities
• Familiarity with hotel operations and front office procedures
• Bilingual skills are an advantage, enhancing guest interactions
• Experience in a leadership role or project management within a team setting
• Additional certifications in customer service or hospitality management