Technical Support Specialist – Electrical Products

alfanar; Riyadh; Presencial; SAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

alfanar is headquarters in Riyadh, Saudi Arabia, delivering electrical, electromechanical and civil engineering construction and manufacturing. The role focuses on assisting customers, providing timely technical support, and maintaining accurate case records to ensure satisfaction.

With 2–4 years of customer service experience, you will stay updated on product knowledge and work within established delivery schedules and processes to improve service quality and customer relations.

Formación

• High School Degree in any relevant field.
• 2 to 4 years of work experience in customer service or a related role.
• Strong focus on customer satisfaction and relationship management.

Responsabilidades

• Assist in troubleshooting and resolving customer issues.
• Engage with customers to understand technical concerns and provide support.
• Record interactions and resolutions to maintain case histories.
• Stay informed on product knowledge and updates to deliver effective support.
• Ensure service quality by following company guidelines and processes.

Conocimientos

Customer Focus

Customer Relationship Management

Customer Satisfaction Measurement

Customer Service

Customer Service Orientation

Educación

High School Degree

Descripción del empleo

alfanar is headquarters in Riyadh, Saudi Arabia, delivering electrical, electromechanical and civil engineering construction and manufacturing. The role focuses on assisting customers, providing timely technical support, and maintaining accurate case records to ensure satisfaction.

With 2–4 years of customer service experience, you will stay updated on product knowledge and work within established delivery schedules and processes to improve service quality and customer relations.