Electrical Customer Support Specialist

Alfanar Precast; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Alfanar Precast in Riyadh is seeking a Customer Service professional to assist in resolving customer issues, provide timely technical support, and maintain accurate records of interactions. You will engage with customers to understand concerns, document steps and resolutions, and stay updated on product knowledge to ensure high-quality service.

This role emphasizes HR proficiency, collaboration with peers, and adherence to delivery schedules, processes, and company policies to sustain customer

Qualifications

• High School Degree in Any relevant field.
• 2 to 4 years of work experience.
• Strong customer service orientation and communication skills.

Responsibilities

• Resolve customer issues promptly and efficiently.
• Interact with customers to understand technical concerns.
• Ensure service quality by following guidelines.
• Document all interactions and resolutions.
• Maintain up-to-date product knowledge.
• Communicate effectively with peers and supervisors.
• Deliver services per schedules and instructions.
• Resolve operational problems and escalate when needed.
• Uphold quality standards in processes.
• Follow company policies and processes.

Skills

Customer Focus

Customer Relationship Management

Customer Satisfaction

Customer Service

Customer Service Orientation

Education

High School Degree

Job description

Alfanar Precast in Riyadh is seeking a Customer Service professional to assist in resolving customer issues, provide timely technical support, and maintain accurate records of interactions. You will engage with customers to understand concerns, document steps and resolutions, and stay updated on product knowledge to ensure high-quality service.

This role emphasizes HR proficiency, collaboration with peers, and adherence to delivery schedules, processes, and company policies to sustain customer