Sr. Sales Engineer | alfanar Electric

Alfanar Precast; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

alfanar is seeking a dynamic sales professional to lead the service contracts business from our Riyadh base. You will identify prospects, present tailored solutions, and negotiate terms to grow revenue while maintaining high customer satisfaction and long-term partnerships.

Close collaboration with engineering and delivery teams will be essential to ensure commitments are met and contracts are delivered to the highest quality standards.

Qualifications

• Promote and sell service contracts to new and existing customers.
• Understand and articulate technical aspects of products and services to address client needs.

Responsibilities

• Promote and sell service contracts to new and existing customers.
• Identify potential clients and develop strategies to generate leads and close sales.
• Conduct customer visits and presentations to explain the value of service contracts.
• Understand and articulate the technical aspects of products and services to address client needs.
• Collaborate with technical teams to design service solutions that align with customer requirements.
• Provide technical support during the pre-sales and post-sales process.
• Build and maintain strong relationships with customers to ensure long-term business partnerships.
• Monitor the performance and delivery of contracted services to ensure compliance and customer satisfaction.
• Prepare and present service contract proposals, negotiate terms and conditions with clients.
• Monitor market trends and feedback to identify opportunities for growth.
• Maintain accurate records of sales activities, contracts, and customer interactions in CRM.

Job description

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Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

• Electrical, Electromechanical and Civil Engineering Construction
• Manufacturing and Marketing Electrical Construction Products

Our Main Divisions:

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia
• Dubai, UAE
• London, UK

alfanar has a development and engineering center in Chennai, India.

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

To sell service contracts by leveraging technical expertise, building strong client relationships, and providing tailored solutions that meet customer needs. The role ensures revenue growth, customer satisfaction, and alignment with sales objectives.

Functional Responsibilities

• Promote and sell service contracts to new and existing customers.
• Identify potential clients and develop strategies to generate leads and close sales.
• Conduct customer visits and presentations to explain the value of service contracts.

Technical Support:

• Understand and articulate the technical aspects of products and services to address client needs.
• Collaborate with technical teams to design service solutions that align with customer requirements.
• Provide technical support during the pre-sales and post-sales process.

Customer Relationship:

• Build and maintain strong relationships with customers to ensure long-term business partnerships.
• Regularly follow up with clients to assess satisfaction and identify opportunities for contract renewals or upgrades.
• Act as the primary point of contact for customer inquiries related to service contracts.

Contract Controlling:

• Prepare and present service contract proposals, ensuring alignment with customer needs and company standards.
• Negotiate terms and conditions with clients to secure favorable agreements.
• Monitor the performance and delivery of contracted services to ensure compliance and customer satisfaction.

Market Analysis

• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
• Provide insights and recommendations to improve service offerings and sales strategies.

Reporting and Documentation

• Maintain accurate records of sales activities, contracts, and customer interactions in the CRM system.
• Prepare regular sales reports and forecasts for management review.

General Responsibilities

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.