Technical Support Engineer

Shuruqsaudi; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Job summary

Shuruqsaudi is looking for a technical support professional in Riyadh to provide assistance with IT and Security solutions. Responsibilities include troubleshooting issues, installing systems, and conducting customer training.

The ideal candidate should hold a Bachelor's degree in IT or Computer Science and have proven experience in technical support roles. Strong knowledge in IT infrastructure and excellent communication skills are essential for success.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Strong knowledge of IT infrastructure, networking, and Security systems.

Responsibilities

• Provide technical support to customers regarding IT solutions.
• Troubleshoot hardware and software issues related to products.
• Conduct product demonstrations and training for customers.

Skills

Technical support skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in IT or related field

Job description

Job Responsibilities

• Provide technical support to customers and internal teams regarding IT and Security solutions.
• Troubleshoot hardware and software issues related to products sold by Shuruq Saudi.
• Install, configure, and maintain IT and Security systems.
• Conduct product demonstrations and training sessions for customers.
• Collaborate with Sales and Pre-Sales teams to ensure smooth implementation of solutions.
• Document and report technical issues and resolutions.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Strong knowledge of IT infrastructure, networking, and Security systems.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.