Tamayyaz Front desk agent Saudis Only

Novotel Hotels; Makkah Region; On-site; SAR 48,000 - 84,000; Full time

Job summary

Accor, a pioneer in responsible hospitality, seeks entry-level Front Office staff under the Tamayyaz Nationalization Development Program in Saudi Arabia. You will welcome guests, handle check-in/out, manage reservations, and coordinate with Housekeeping and Sales to ensure a seamless guest experience.

Open to fresh graduates with basic English and a strong passion for hospitality; flexible roster and excellent communication skills are essential for success.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates or those with up to 6 months of relevant experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Team player who contributes to and assists co-workers.
• Ability to work a flexible roster depending on departmental needs.

Responsibilities

• Guest Welcome & Departure: greet guests professionally and handle check-in/check-out procedures.
• Reservations Management: manage online, phone, and walk-in reservations and update the PMS.
• Guest Services & Communication: serve as the central contact for inquiries and ensure accurate information dissemination.
• Inter-Departmental Coordination: work with Housekeeping, Reservations, Concierge, and Sales for smooth experience.
• Administrative & Financial Duties: process payments, maintain records, and balance financial reports.
• Sales & Revenue Generation: upsell rooms and promote hotel facilities and services.

Skills

Basic English

Hospitality passion

Interpersonal skills

Team player

Flexible roster

Job description

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training. Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

Duties & Responsibilities

• Guest Welcome & Departure:
• Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.
• Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.
• Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.
• Reservations Management:
• Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (Opera).
• Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.
• Guest Services & Communication:
• Serve as the central point of contact for all guest inquiries, requests, and concerns.
• Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.
• Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.
• Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.
• Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.
• Inter-Departmental Coordination:
• Work closely with the Housekeeping department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.
• Coordinate with Reservations, Concierge, Bell Desk, and other departments to ensure a seamless and positive guest experience.
• Communicate group arrival details and special requirements to the Sales and other relevant departments.
• Administrative & Financial Duties:
• Process and verify guest payments and financial transactions accurately.
• Maintain updated records of bookings and payments.
• Perform night audit procedures, if assigned to a night shift, and balance financial reports.
• Maintain key control and security for guests and the hotel.
• Sales & Revenue Generation:
• Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).
• Accomplishes the following :
• Room charge.
• Daily check list.
• Blocked room list for HK;
• Work order for signature of Asst. Front Office Manager
• Performs other duties as may be assigned.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.