Systems & IT Troubleshooting Lead

Sheraton Hotels & Resorts; Medina; On-site; SAR 134,000 - 201,000; Full time

Job summary

Sheraton Hotels & Resorts is seeking an Information Technology professional in Madinah, Saudi Arabia, to troubleshoot and resolve software and system issues, provide guidance, and improve processes. The role requires hands-on support for client/server systems and user accounts in a hotel operations environment.

The candidate will train staff, maintain records, and coordinate telecommunications planning and maintenance, ensuring high service quality and cost-effective solutions in a fast-paced

Qualifications

• Technical, trade, or vocational school degree required.
• At least 2 years of related work experience.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Troubleshoot and resolve software and system problems.
• Provide technical guidance to resolve business issues.
• Enter commands to operate and integrate equipment.
• Maintain records of data transactions and remedial actions taken.
• Train users in proper hardware and software use.

Education

Technical, Trade, or Vocational School Degree

Tools

POS systems

Job description

Sheraton Hotels & Resorts is seeking an Information Technology professional in Madinah, Saudi Arabia, to troubleshoot and resolve software and system issues, provide guidance, and improve processes. The role requires hands-on support for client/server systems and user accounts in a hotel operations environment.

The candidate will train staff, maintain records, and coordinate telecommunications planning and maintenance, ensuring high service quality and cost-effective solutions in a fast-paced