Strategic Sales Support Leader (Riyadh)

Emirates; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Emirates is seeking a senior sales support leader based in Riyadh to manage a central unit delivering high-quality customer experience across agencies, groups and corporate sales.

You will drive pricing, revenue analysis and market intelligence, coordinating cross-functional teams to meet targets and improve self-service for agents. Strong leadership and airline industry knowledge are essential for success.

Qualifications

• Experience in airline industry procedures and MARS/Galileo/Salesforce.com platforms.
• Ability to communicate, negotiate and influence effectively.
• Strong leadership and team management capabilities.

Responsibilities

• Manage a central sales support unit to meet SLAs and drive customer experience.
• Coordinate pricing, revenue support and market intelligence activities across KSA.
• Develop KPI dashboards and performance reports with actionable insights.
• Lead process improvement and standardization across commercial support.

Skills

Leadership

Stakeholder management

Data analysis

Communication

Negotiation

Tools

MARS

Galileo

Salesforce.com

Job description

Emirates is seeking a senior sales support leader based in Riyadh to manage a central unit delivering high-quality customer experience across agencies, groups and corporate sales.

You will drive pricing, revenue analysis and market intelligence, coordinating cross-functional teams to meet targets and improve self-service for agents. Strong leadership and airline industry knowledge are essential for success.