Airport Services Supervisor: Guest Experience & Ops

The Emirates Group; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive Salary

Job summary

The Emirates Group is seeking an Airport Services Supervisor in Riyadh to ensure timely, professional operations across handling agents, service providers and authorities. You will coordinate teams, brief staff on daily requirements and manage post-flight activities to protect revenue and deliver seamless passenger service.

The role requires at least 4 years in the airline industry, strong knowledge of reservations and ticketing systems, baggage tracing and claims, and fluency in English and

Qualifications

• Minimum O Level or equivalent.
• Completed professional training in Customer Services and Ground Operations.
• At least 4 years airline industry experience.
• Knowledge of Reservations/Fares and Ticketing and Departure Control Systems.
• Must be legally eligible to live and work in Saudi Arabia.

Responsibilities

• Supervise and coordinate handling agents, caterers, and service providers to ensure smooth operations.
• Analyze potential disruptions (over bookings, delays, weather) and implement corrective actions.
• Brief and brief staff on Emirates requirements for daily operations.
• Process post-flight activities and baggage claims to protect revenue.
• Respond to queries and complaints to restore passenger confidence.
• Support Emirates Ticket Desk and ticketing/reservation duties as needed.
• Coach and develop airport services staff and perform performance reviews with PM process.
• Liaise with service providers to meet and maintain service standards.

Skills

Reservations & Ticketing

Departure Control Systems

Baggage Claims

MS Word

Excel

Fluent English

Local language

Customer Service Delivery

Education

O Level or equivalent

Tools

Microsoft Word

Excel

Job description

The Emirates Group is seeking an Airport Services Supervisor in Riyadh to ensure timely, professional operations across handling agents, service providers and authorities. You will coordinate teams, brief staff on daily requirements and manage post-flight activities to protect revenue and deliver seamless passenger service.

The role requires at least 4 years in the airline industry, strong knowledge of reservations and ticketing systems, baggage tracing and claims, and fluency in English and