Strategic Growth Director, Key Accounts

DHL Global Forwarding; Dammam; On-site; SAR 400,000 - 650,000; Full time

Benefits offered by this job

Career development

Competitive salary

Global opportunities

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia, seeks a Strategic Customer Director to define and drive sales strategy for a key sector, aligning with business goals and group policies. You will lead cross-functional teams, shape pricing and product mix, and pursue market growth while managing high business risk.

The role requires Master’s degree and 10+ years in senior strategic roles. Join a globally connected logistics leader with a focus on growth, customer retention, and end-to-end supply

Qualifications

• Master's degree required.
• More than 10 years of experience in strategic customer/director roles.

Responsibilities

• Define a small sector's sales strategy in line with business strategy, financial objectives, Group guidelines and policies.
• Cascade and monitor delivery of sales objectives across the small sector.
• Lead, oversee and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential.
• Drive market acquisition and retention strategies in order to maximize sales growth and optimize profits for the sector.
• Drive customer retention, business growth and profitability for the sector.
• Approve pricing, product mix, and brand portfolio policies for the small sector.
• Support sector’s customer strategies, contract negotiations and supply chain management strategy.
• Define improvement areas based on pipeline reporting in collaboration with sales effectiveness.
• Validate the value of key technologies and industry development and identify change needs within the sector’s sales function.
• Master sales performance and refine sector’s sales strategies as required.
• Support key sector’s customers and drive collaboration and cross selling activities.
• Set up systems for monitoring competitive activity and dissemination of information and best practices to relevant parties.
• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization.
• Formulate and roll out mechanisms to ensure a small sector’s sales performance management reporting.
• Direct and approve a small sector’s sales strategy and development projects.
• Introduce and embed world class sales practices at small sector level.
• Analyze complex issues extensively and conceptualize improvements/ changes in sales methods and techniques.
• Deliver innovation that directly influence the way the sector is operating and making money.
• Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating.
• Negotiate and authorize critical agreements/ contracts, changing terms and conditions significantly where required.
• Lead, direct, coach and develop performance of a small sector’s sales team.
• Negotiate critical agreements/contracts with other departments and 3rd parties
• Develop strong, trusting relationships with senior business leaders across DHL and partner organizations
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems
• Lead multiple teams of executives, directors/senior managers, and managers
• Ensure appropriate talent selection, organization and leadership for major areas of the organization

Education

Master's degree

Job description

DHL Global Forwarding in Dammam, Saudi Arabia, seeks a Strategic Customer Director to define and drive sales strategy for a key sector, aligning with business goals and group policies. You will lead cross-functional teams, shape pricing and product mix, and pursue market growth while managing high business risk.

The role requires Master’s degree and 10+ years in senior strategic roles. Join a globally connected logistics leader with a focus on growth, customer retention, and end-to-end supply