Global Logistics Safety Officer

DHL Global Forwarding; Dammam; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Global company

Career development

Competitive salary

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia, invites you to join as Safety Officer to help execute customer operations plans, manage orders, and ensure smooth, compliant logistics across the supply chain.

With a Bachelor’s degree and 4+ years in logistics, you will support sales, monitor tour profitability, resolve delivery issues, and collaborate with cross-functional teams to deliver cost-effective service.

Qualifications

• Bachelor’s Degree or equivalent experience/qualification.
• more than 4 years of experience in logistics or related field.

Responsibilities

• Execute customer operations plans and processes to deliver efficient logistics processes.
• Execute, manage and update orders received via the system including special and non-assigned orders.
• Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues.
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines.
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements.
• Track the available capacities and ensure optimum utilization as per the set objectives.
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary.
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery.
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations.
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service.
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency.
• Connect with and influence other specialist departments and 3rd parties e.g. external service providers.
• May convince others to accept new concepts, practices, and approaches.
• Build strong, trusting cross-functional relationships with DHL managers.
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders.
• Provide technical guidance to line managers and employees.
• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

Education

Bachelor’s Degree or equivalent experience/qualification

Job description

DHL Global Forwarding in Dammam, Saudi Arabia, invites you to join as Safety Officer to help execute customer operations plans, manage orders, and ensure smooth, compliant logistics across the supply chain.

With a Bachelor’s degree and 4+ years in logistics, you will support sales, monitor tour profitability, resolve delivery issues, and collaborate with cross-functional teams to deliver cost-effective service.