Senior Global Freight Safety Officer

DHL; Dammam; On-site; Confidential; Full time

Benefits offered by this job

Global company

Career development

Competitive salary

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia, is seeking a Safety Officer for a full-time on-site role. You will implement safety policies, monitor compliance, and coordinate with cross-functional teams to ensure secure and efficient operations.

The successful candidate will have a Bachelor’s degree and over 4 years of relevant experience, with a proven ability to drive safety standards across a global logistics network. Join a leading international team focused on excellence.

Qualifications

• Bachelor’s Degree or equivalent experience/qualification.
• Experience of more than 4 years.

Responsibilities

• Execute customer operations plans and processes to deliver efficient logistics processes.
• Execute, manage and update orders received via the system including special and non-assigned orders.
• Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/delivery issues.
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines.
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements.
• Track the available capacities and ensure optimum utilization as per the set objectives.
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary.
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery.
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations.
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service.
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency.
• Connect with and influence other specialist departments and 3rd parties e.g. external service providers.
• May convince others to accept new concepts, practices, and approaches.
• Build strong, trusting cross-functional relationships with DHL managers.
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders.
• Provide technical guidance to line managers and employees.
• Individual contributor who may manage two or fewer employees.
• May direct the work of other lower level professionals or manage processes and programs.
• Coach and review the work of lower level professionals.

Education

Bachelor’s Degree or equivalent

Job description

DHL Global Forwarding in Dammam, Saudi Arabia, is seeking a Safety Officer for a full-time on-site role. You will implement safety policies, monitor compliance, and coordinate with cross-functional teams to ensure secure and efficient operations.

The successful candidate will have a Bachelor’s degree and over 4 years of relevant experience, with a proven ability to drive safety standards across a global logistics network. Join a leading international team focused on excellence.