Strategic Enterprise ICT Account Manager

ZainTECH; Saudi Arabia; On-site; SAR 200,000 - 320,000; Full time

Job summary

ZainTECH is seeking a Senior Account Manager to manage a portfolio of enterprise clients, guiding them through cloud, cybersecurity, data, and digital solutions. You will develop long-term relationships, ensure client satisfaction, and drive revenue through consultative business development and effective account management.

Responsibilities include owning enterprise relationships, coordinating with internal teams for service delivery, conducting business reviews, renewing contracts, and

Qualifications

• Minimum 8+ years of account management experience in ICT, cloud services, or technology sectors.
• Strong understanding of a broad range of ICT and digital solutions including cloud, cybersecurity, data management, and digital transformation.
• Proven experience managing large, complex accounts with upselling and cross-selling focus.
• Ability to translate client business challenges into ICT/digital solutions with strategic value.
• Excellent communication to bridge business and technical teams; capable of engaging C-level and IT stakeholders.
• Strong presentation, negotiation and relationship management skills.
• Self-motivated with proactive account and business development.
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.

Responsibilities

• Serve as the primary contact for enterprise accounts, building deep relationships and understanding strategic goals across cloud, cybersecurity, data, and digital solutions.
• Coordinate with internal teams to ensure smooth delivery of services.
• Conduct regular business reviews, assess technology usage, identify new needs, and propose growth solutions.
• Proactively manage contract renewals to sustain value and high retention rates.
• Identify opportunities to expand client utilization of various ICT and digital solutions.
• Act as a trusted advisor guiding clients through broader ICT needs.
• Tailor digital solutions to client business objectives in collaboration with internal ICT experts.
• Develop strategies to expand the portfolio by identifying new ICT/digital opportunities and attending industry events.
• Create and present proposals aligned with client goals using a value-based approach.
• Collaborate with product, technical and service delivery teams to provide integrated solutions.
• Engage with stakeholders from C-level to IT and operations to meet both technical and business needs.
• Manage and resolve client issues to ensure high satisfaction and seamless delivery.

Skills

Account management

Customer relationships

Presentation

Negotiation

Communication

Cross-functional collaboration

Self-motivation

Education

Bachelor’s degree in Computer Science/Information Technology/Business

Tools

Salesforce

Job description

ZainTECH is seeking a Senior Account Manager to manage a portfolio of enterprise clients, guiding them through cloud, cybersecurity, data, and digital solutions. You will develop long-term relationships, ensure client satisfaction, and drive revenue through consultative business development and effective account management.

Responsibilities include owning enterprise relationships, coordinating with internal teams for service delivery, conducting business reviews, renewing contracts, and