Strategic Enterprise Accounts Manager

Tap Payments; Saudi Arabia; On-site; SAR 180,000 - 320,000; Full time

Job summary

TapTap Payments is seeking an experienced Enterprise Account Manager to drive relationships with large enterprise merchants across the MENA region. You will lead retention, upsell and performance initiatives, while collaborating with product, operations and tech teams to resolve escalated issues and improve processes.

The role requires strong executive-facing communication, data-driven decision making, and a proven track record in managing strategic accounts within fintech.

Qualifications

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.
• Proven success in managing large-scale, strategic enterprise accounts.
• Experience in developing and executing retention, upselling, and performance optimization strategies.
• Strong client-facing and executive-level communication skills with the ability to establish credibility and trust.

Responsibilities

• Develop and implement account management strategies to enhance merchant experience, retention and increase GTV.
• Serve as escalation point for key enterprise accounts with rapid resolution of complex issues.
• Conduct executive-level engagements with enterprise clients to promote collaboration and long-term partnerships.
• Oversee SLA adherence and retention strategies for strategic accounts.
• Collaborate with cross-functional teams to resolve escalated issues and drive process improvements.
• Identify upsell/cross-sell opportunities and provide data-driven insights to drive GTV growth.

Skills

Enterprise AM

Executive comms

Data analysis

CRM tools

Retention & upsell

Excel/Sheets

Fintech familiarity

Tools

Slack

Ticketing systems

CRMs

Payment processing systems

Reporting tools

Excel/Google Sheets

Job description

TapTap Payments is seeking an experienced Enterprise Account Manager to drive relationships with large enterprise merchants across the MENA region. You will lead retention, upsell and performance initiatives, while collaborating with product, operations and tech teams to resolve escalated issues and improve processes.

The role requires strong executive-facing communication, data-driven decision making, and a proven track record in managing strategic accounts within fintech.