Business Account Management Expert

Tap Payments; Saudi Arabia; On-site; SAR 180,000 - 320,000; Full time

Job summary

TapTap Payments is seeking an experienced Enterprise Account Manager to drive relationships with large enterprise merchants across the MENA region. You will lead retention, upsell and performance initiatives, while collaborating with product, operations and tech teams to resolve escalated issues and improve processes.

The role requires strong executive-facing communication, data-driven decision making, and a proven track record in managing strategic accounts within fintech.

Qualifications

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.
• Proven success in managing large-scale, strategic enterprise accounts.
• Experience in developing and executing retention, upselling, and performance optimization strategies.
• Strong client-facing and executive-level communication skills with the ability to establish credibility and trust.

Responsibilities

• Develop and implement account management strategies to enhance merchant experience, retention and increase GTV.
• Serve as escalation point for key enterprise accounts with rapid resolution of complex issues.
• Conduct executive-level engagements with enterprise clients to promote collaboration and long-term partnerships.
• Oversee SLA adherence and retention strategies for strategic accounts.
• Collaborate with cross-functional teams to resolve escalated issues and drive process improvements.
• Identify upsell/cross-sell opportunities and provide data-driven insights to drive GTV growth.

Skills

Enterprise AM

Executive comms

Data analysis

CRM tools

Retention & upsell

Excel/Sheets

Fintech familiarity

Tools

Slack

Ticketing systems

CRMs

Payment processing systems

Reporting tools

Excel/Google Sheets

Job description

About TapTap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences We need exceptional talent to help us on this journey

The Business Team

Like getting paid to drink coffee think big and hang out with exciting businesses Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth and most importantly get the results they need Then you might want to consider joining our over-caffeinated business team who are the heartbeat of Tap Payments

As a Tapster you will

• Develop and implement account management strategies that focus on enhancing merchant experience improving retention and increasing Gross Transaction Value GTV
• Ensure consistent delivery of high-quality client support and solutions
• Serve as the escalation point for key enterprise accounts ensuring rapid resolution of complex issues while maintaining strong client relationships
• Conduct executive-level engagements with enterprise clients promoting collaboration and long-term partnerships
• Oversee the implementation of SLAs and retention strategies for strategic accounts
• Collaborate with cross-functional teams including technical product and operations teams to resolve escalated issues and implement process improvements
• Drive the adoption of tools processes and reporting mechanisms that enhance team efficiency and client satisfaction
• Ensure internal alignment to optimize payment cycles and implement scalable solutions
• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth
• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants
• Oversee reporting processes providing data-driven recommendations to both clients and internal teams
• Identify opportunities for process improvement within the account management function
• Share insights with leadership to influence product development features or services based on client feedback
• Ensure ongoing excellence in enterprise account management

Qualifications

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.
• Proven success in managing large-scale, strategic enterprise accounts.
• Experience in developing and executing retention, upselling, and performance optimization strategies.
• Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.
• Proficiency in analyzing data and providing actionable insights to improve client performance.
• Proven ability to inspire and drive a high-performing account management team.
• Familiarity with payment processing systems, reporting tools, and CRMs.
• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Experience with workplace tools like Slack, ticketing systems, and CRMs.
• Fluent in English; Arabic is a plus.

Are you ready to shape the future of payments in MENA?