Strategic Client Success & Revenue Governance Lead

InnovationTeam; Riyadh; On-site; SAR 250,000 - 420,000; Full time

Job summary

InnovationTeam in Saudi Arabia seeks an experienced Senior Account Manager to own day-to-day commercial and operational relations for Time & Materials and Managed Services client accounts. You will ensure revenue recovery, manage SLAs, and align Sales, Finance, HR, and Technology to deliver seamless client outcomes in a fast-paced environment.

The role requires 6–10 years in client-facing IT services, strong governance and billing experience, and fluency in Arabic.

Qualifications

• 6-10 years in a client-facing IT services delivery and operational account management.
• Proven commercial accountability on live client engagements, including billing processes.
• Familiarity with SLA frameworks and compliance touchpoints in KSA.
• Native or fluent Arabic preferred for day-to-day client interaction.

Responsibilities

• Own end-to-end operational governance for a portfolio of client accounts.
• Set up, track, and monitor SLAs for ongoing commitments; differentiate from project milestones.
• Ensure costs are approved, billed timely, and revenue leakage is prevented.
• Own monthly timesheet governance, DN sign-off, and PO reconciliation.
• Serve as the single point of contact between client management/finance and internal teams.

Skills

Timesheet governance

Billing accuracy

Delivery Note governance

Stakeholder management

SPOC

Tools

ITIL

Job description

InnovationTeam in Saudi Arabia seeks an experienced Senior Account Manager to own day-to-day commercial and operational relations for Time & Materials and Managed Services client accounts. You will ensure revenue recovery, manage SLAs, and align Sales, Finance, HR, and Technology to deliver seamless client outcomes in a fast-paced environment.

The role requires 6–10 years in client-facing IT services, strong governance and billing experience, and fluency in Arabic.