Store Growth & Experience Leader

Fakeeh Care Group; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Fakeeh Care Group in Jeddah is seeking an experienced Store Manager to drive sales, customer experience, and operational excellence across standard branches. You will lead a small team, manage POS operations, and ensure brand standards are upheld.

The role requires 3–5 years in retail/optical operations, a bachelor's degree in optics or related field, and strong English and Arabic communication. This full-time position offers on-site work and opportunities to impact store performance directly.

Qualifications

• 3–5 years in retail/optical operations.
• Bachelor’s degree in optics or related preferred.
• Excellent command of English and Arabic.
• Strong sales and store management skills.
• Ability to lead small teams and drive performance.

Responsibilities

• Achieve store sales targets and improve conversion & ATV.
• Execute promotions and ensure daily sales follow-up.
• Act as store owner accountable for revenue and results.
• Ensure delivery of excellent customer service standards.
• Handle customer complaints and ensure resolution.
• Build customer relationships and support retention.
• Supervise and guide store team on daily performance.
• Ensure proper scheduling, coverage, and productivity.
• Provide on-floor coaching and support team development.
• Manage daily store operations (opening, closing, readiness).
• Ensure store cleanliness, display, and brand standards.
• Handle maintenance, operational issues, and store needs.
• Ensure product availability and stock accuracy.
• Monitor fast/slow-moving items and report gaps.
• Maintain proper display and merchandising standards.
• Ensure accurate invoicing and POS usage.
• Monitor insurance transactions and compliance.
• Prevent errors, misuse, or policy violations.
• Monitor store expenses and ensure cost efficiency.
• Ensure proper cash handling and daily closing accuracy.
• Track pending orders and reduce undelivered sales.
• Report on store performance, risks, and issues to Area Manager.
• Coordinate with merchandising, marketing, and operations.
• Ensure timely and accurate reporting.
• Ensure adherence to company policies and procedures.
• Maintain safety, regulatory, and operational standards.
• Act as role model in professionalism and discipline.
• Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards.
• Other duties as assigned within the scope of the job.

Skills

Sales leadership

Store management

POS knowledge

Problem solving

Multitasking

Education

Bachelor's degree in Optics or related

Tools

POS System

Job description

Fakeeh Care Group in Jeddah is seeking an experienced Store Manager to drive sales, customer experience, and operational excellence across standard branches. You will lead a small team, manage POS operations, and ensure brand standards are upheld.

The role requires 3–5 years in retail/optical operations, a bachelor's degree in optics or related field, and strong English and Arabic communication. This full-time position offers on-site work and opportunities to impact store performance directly.