Eyewear Retail Ops Lead - Multi-Store, KSA

Lenskart; Al Khobar; On-site; SAR 300,000 - 520,000; Full time

Job summary

Lenskart is seeking a Senior Retail Operations Leader to oversee multi-store operations across the Kingdom of Saudi Arabia, driving sales, profitability, customer experience, and regulatory compliance.

You will lead Area/Store Managers, standardize store operations and service standards, optimize inventory and workforce productivity, and support new store openings. Arabic and English are preferred; a Bachelor's degree in Business or Retail Management is expected.

Qualifications

• 7–10+ years in retail operations (optical/eyewear experience preferred).
• Strong multi-store experience across KSA (Saudi Arabia).
• Proven track record in sales growth and team leadership.

Responsibilities

• Own sales, revenue, profitability, and KPIs across stores.
• Lead and develop Area/Store Managers and frontline teams.
• Ensure consistent store operations, SOPs, VM, and customer service standards.
• Drive optical excellence and customer experience quality.
• Manage manpower, rosters, productivity, and attrition.
• Control inventory, shrinkage, stock availability, and costs.
• Monitor customer KPIs and service quality.
• Support new store openings and expansion.
• Ensure KSA regulatory, Saudization, and licensing compliance.

Skills

Retail operations

Multi-store management

Sales leadership

Analytical skills

Arabic & English

Education

Bachelor's degree in Business/Retail Management

Job description

Lenskart is seeking a Senior Retail Operations Leader to oversee multi-store operations across the Kingdom of Saudi Arabia, driving sales, profitability, customer experience, and regulatory compliance.

You will lead Area/Store Managers, standardize store operations and service standards, optimize inventory and workforce productivity, and support new store openings. Arabic and English are preferred; a Bachelor's degree in Business or Retail Management is expected.