Store Concierge & Customer Experience Ambassador

Saudi Company For Hardware - SACO; Riyadh; On-site; SAR 33,000 - 67,000; Full time

Job summary

The Saudi Company For Hardware - SACO is hiring a Customer Service Ambassador in Riyadh to be the first point of contact for customers in-store. You will welcome customers, assess needs, guide them to the correct department, and coordinate with Sales Associates to ensure a seamless shopping experience.

You should be customer-focused, patient, and capable of assisting elderly customers and those with disabilities, while maintaining a neat and professional appearance at the store entrance.

Qualifications

• High School minimum.
• 1–3 years in retail, hospitality or customer service.

Responsibilities

• Welcome every customer entering the store.
• Identify customer needs.
• Escort customers to the appropriate department.
• Introduce customers to the responsible Sales Associate.
• Ensure proper handover before leaving.
• Support elderly customers and customers with disabilities.
• Coordinate with sales staff and supervisors.
• Maintain a professional appearance and welcoming entrance.
• Answer customer inquiries regarding departments and services.
• Perform additional customer service duties assigned by management.

Skills

Customer service

Education

High School diploma

Job description

The Saudi Company For Hardware - SACO is hiring a Customer Service Ambassador in Riyadh to be the first point of contact for customers in-store. You will welcome customers, assess needs, guide them to the correct department, and coordinate with Sales Associates to ensure a seamless shopping experience.

You should be customer-focused, patient, and capable of assisting elderly customers and those with disabilities, while maintaining a neat and professional appearance at the store entrance.