Specialist - Retail

The Red Sea Development Company; Riyadh; On-site; SAR 85,000 - 120,000; Full time

Job summary

The Red Sea Development Company is seeking a Retail Specialist for Corallium at Amaala’s Triple Bay. You will welcome guests, answer product questions, and guide purchases using accurate POS transactions while promoting the attraction’s activities to boost guest engagement and revenue.

Join a fast-paced retail team where you will maintain attractive displays, manage stock, and deliver exceptional service that aligns with the venue’s values and standards.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Retail Management, Marketing, or related field.
• 2-4 years of experience in retail operations, sales, or customer service.
• Experience in inventory management, merchandising, and POS systems.
• Strong customer service and relationship management skills.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Problem-solving and conflict-resolution abilities.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Assist guests with product inquiries and provide accurate information.
• Process sales transactions accurately through POS including cash, card and digital payments.
• Actively cross-sell and upsell retail products to maximize sales opportunities.
• Promote and cross-sell the attraction's wider activities and experiences.
• Maintain a clean, organized, visually appealing retail space and stock levels.
• Monitor and replenish stock levels and report low inventory.
• Handle guest complaints professionally and escalate when necessary.
• Process returns, exchanges, and refunds per policy.
• Adhere to cash handling procedures and till accuracy.
• Participate in stock counts, audits, and inventory checks.
• Comply with health, safety, and operational policies at all times.

Skills

Customer service

Sales

Negotiation

Communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree or Diploma in Business Administration, Retail Management, Marketing, or a related field

Tools

POS systems

Microsoft Office

Job description

Welcome to Corallium A New Depth of Discovery Awaits Corallium is a flagship experience under Red Sea Global RSG inspired by the wonders of the Red Sea As a new attraction opening at Amaala s Triple Bay Corallium aims to offer transformative world-class visitor journeys grounded in marine education environmental regeneration and immersive storytelling It operates with the ambition of becoming a global benchmark in ocean experience and stewardship aligned with RSG s vision of responsible tourism sustainability and regeneration Every role at Corallium contributes directly to this mission from planning and development to day-to-day guest delivery as part of a team committed to excellence innovation and impact At Corallium we are not only creating a one-of-a-kind marine destination we are building a culture grounded in purpose Whether you are a scientist storyteller technician or guest experience expert your role here will shape a legacy of ocean stewardship for generations to come Join our pioneering team and help bring the Red Sea s wonders to life Ready to explore a role that inspires and impacts

Job Purpose

To deliver an exceptional retail experience by welcoming and assisting guests in a courteous and professional manner that reflects the attraction s values. The Retail Specialist is responsible for processing accurate point-of-sale transactions providing knowledgeable product recommendations and actively supporting the cross-promotion of the attraction s activities and offerings to enhance the overall guest experience and drive revenue.

Job Responsibilities

• Welcome and greet guests in a warm friendly and professional manner in line with the attraction s values and service standards
• Assist guests with product inquiries providing accurate and knowledgeable information to support purchasing decisions
• Process sales transactions accurately and efficiently through the point-of-sale POS system including cash, card and digital payment methods
• Actively cross-sell and upsell retail products to maximize sales opportunities and enhance the guest experience
• Promote and cross-sell the attraction s wider activities experiences and offerings to encourage guest participation and increase overall revenue
• Maintain a clean organized and visually appealing retail space ensuring products are correctly displayed and shelves are fully stocked
• Monitor and replenish stock levels reporting low inventory to the relevant supervisor in a timely manner
• Handle guest complaints or concerns professionally escalating to the supervisor when necessary
• Process returns exchanges and refunds in accordance with company policy
• Adhere to all cash handling procedures and ensure till accuracy at the opening and closing of each shift
• Participate in stock counts audits and inventory checks as required
• Comply with all health safety and operational policies and procedures at all times

Job Context

Works in a fast-paced retail environment with direct customer interaction Required to support daily store operations sales targets and customer satisfaction initiatives May be required to work flexible schedules including weekends public holidays and peak retail periods Collaborates closely with store management sales associates and support functions to achieve business objectives

Job Financial Dimensions

Responsible for achieving individual and store sales targets Supports inventory control and stock accuracy to minimize losses and shrinkage Contributes to revenue growth through effective product promotion and upselling Ensures compliance with company policies regarding cash handling and financial transactions

Qualifications

• Bachelor's degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
• 2-4 years of experience in retail operations, sales, or customer service.
• Experience in inventory management, merchandising, and point-of-sale (POS) systems.
• Strong customer service and relationship management skills.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and retail management systems.